Danny Duke Email and Phone Number

Scrum Project to remove all Network Servers from small office and modify and move applications to Comcast Business Systems. My role as Scrum Master was to ensure the Project stayed on pace and the end results were as requested. As a part of the Scrum team, all applications were modified, tested, and moved up to the web. At the end, they were able to remove all of the hardware to reduce risk and cost of ownership. We completed the project on time and under budget.

Scrum Project to remove all Network Servers from small office and modify and move applications to Comcast Business Systems. My role as Scrum Master was to ensure the Project stayed on pace and the end results were as requested. As a part of the Scrum team, all applications were modified, tested, and moved up to the web. At the end, they were able to remove all of the hardware to reduce risk and cost of ownership. We completed the project on time and under budget.

Working in the Continuous Services Improvement team. We are an ITIL environment and we are using this methodology to implement processes and procedures to improve productivity and eliminate risk.One of the issues I am targeting is re-imaging of workstations. By bringing that in-house and performing this function remotely instead of dispatching a Vendor tech, that will save on average $250K per month. Another function we are reviewing will be to Gdisk or wipe hard drives before they leave bank property. Reducing any risk of leaked data and reducing the cost of having a Vendor tech to perform this function. Other items, such as ensuring all machines have enough disk space in order for the machines to run properly and areas such as DMO have enough space to push Change.

I managed a 3rd level technical support team of 20 that supports all Banking Centers (5500 +/-) (90K users) and BAND users (190K) for BofA. In our environment, we use the ITIL (IT Information Library) methodology. My team is Incident Management and we also perform Problem Management for Banking Centers & BAND users. We manage the relationship with our current vendor that supplies the techs in the field. My team is responsible to ensure they are trained and prepared to follow our direction to remediate incidents.We average 2300 incidents per month total for both LOB's. That number has gone down from averaging 6500 incidents per month when I took the position. We have worked with Engineering to identify problems and find root cause. Also, we have reduced some tickets by improving scripts for L1 & L2 to get the tickets resolved as soon as possible. We support all MAC (Move, Add, and Change) activity. We also have responsibility for managing Disaster Recovery/Mobile Banks (6) that can be deployed any place in the US where we do business. We also get engaged for any project support activity that could impact our environment.My first role at the bank (5 years) was to perform Project Management for the Banking Center Hardware Refresh. In that role, I worked with all LOB's and vendors to rollout new hardware and software to all Banking Centers. We rolled out hardware starting at the router located internally at the bank. That is a time consuming, tedious plan to incorporate a new image on the server and certify new hardware. Attention to detail is imperative for a successful rollout.

I was on a team of four that supported a local network of 300 nodes and combined with remote sites of 1500. Project Management responsbility for network segmentation, implementation of new fileservers, new installs and upgrade Netware 4.1x and rollout of Windows 95. Upgraded all severs from Novell 3.x to 4.1. I had responsibility for email (cc:Mail) post office admin and database upgrades. Act as a consultant for all LOB's for technical issues and troubleshooting.

I Managed a 500+ node ethernet network with remote sites. Designed, implemented, and troubleshot the LAN for entire company. Successful Project Manager for topology change from Arcnet to Ethernet. Also, installed a token ring, OS/2 network for application developers.

I maintained insurance mainframe systems for Life and Health Insurance systems. I wrote new code for new projects as needed. We wrote Cobol, CICS, IMS DB/DC. We were responsble for writing JCL (Job Control Langauge) for our programs.