Danny Estrada Email & Phone Number

Beverly Hills, California, United States

Beverly Hills, California, United States

• Expertly customize hotel guest itineraries based on their preferences
• Intuitively recommend and sell luxury experiences/services, tours, events, museums and cultural activities
• Consistently meet and maintain 100% on Forbes Shopper Assessment
• Opened hotel and developed operating standards to efficiently offer luxury services
• Developed key relationships with in demand local businesses to better leverage guest accessibility
• Use up-sell techniques to promote hotel services and facilities

Los Angeles, California, United States

• Trained new hires to deliver luxury hotel concierge service
• Responded to a wide variety of guest requests by accurately assessing the guest needs and requests then adding personal recommendations and touches to achieve maximum guest satisfaction
• Arranged guest requests e.g. restaurant reservations, ticket orders, car services, tour bookings, car rentals, and spa services
• Provide information and assistance to guests regarding city and hotel attractions or points of interest

Beverly Hills, California, United States

• Ensured guest service team is exceeded expectations for phone, front desk and concierge services as desired by the guest.
• Manage day to to day room type availability, training, team relations, communication, cash handling, and supervision in partnership with the front office leadership
• Resolved guest complaints to the satisfaction of the guest