Danny Estrada Email & Phone Number

Beverly Hills, California, United States

Beverly Hills, California, United States

• Expertly customize hotel guest itineraries based on their preferences• Intuitively recommend and sell luxury experiences/services, tours, events, museums and cultural activities• Consistently meet and maintain 100% on Forbes Shopper Assessment• Opened hotel and developed operating standards to efficiently offer luxury services• Developed key relationships with in demand local businesses to better leverage guest accessibility• Use up-sell techniques to promote hotel services and facilities• Maintain communication with reception and multiple departments to meet guests' special needs

Los Angeles, California, United States

• Trained new hires to deliver luxury hotel concierge service• Responded to a wide variety of guest requests by accurately assessing the guest needs and requests then adding personal recommendations and touches to achieve maximum guest satisfaction• Arranged guest requests e.g. restaurant reservations, ticket orders, car services, tour bookings, car rentals, and spa services• Provide information and assistance to guests regarding city and hotel attractions or points of interest

Beverly Hills, California, United States

• Ensured guest service team is exceeded expectations for phone, front desk and concierge services as desired by the guest.• Manage day to to day room type availability, training, team relations, communication, cash handling, and supervision in partnership with the front office leadership• Resolved guest complaints to the satisfaction of the guest