• Managed teams of up to 22 direct reports in both shipping and receiving departments of fulfillment center (FC) operations, directly contributing to location increasing from 5th in network to top ranked FC in Spreetail• Drove 31% increase in efficiency in inbound operations through implementation of standardization of processes, accurate time studies for precise planning, and emphasis on quality that eliminates need for rework• Lead outbound team to 35% improvement in efficiency by optimizing building slotting to reflect seasonal product changes and easy access to high velocity items, cross training of team members, and strategically assigning work based on density and volume that resulted in a savings of $593,000 in payroll alone• Improved safety incidents by 60% year over year by focusing on training, daily safety briefings, and process path audits• Increased on time delivery percentage by 9.3% from prior year setting up dedicated truck line hauls that are presorted to ensure processing by most optimal delivery facility

• Managed entire pickup and delivery operation and station for express international material with a mix of 32 direct reports and contractors • Responsible for payroll, training, customer retention, OSHA regulations, finance, planning and many other aspects of running a successful business• Collaborated with senior management to deliver products right to the customer the first time while lowering expenses and boosting profitability• Led the SAV station through an unprecedented global pandemic with ever changing policies, customer needs, and an unexpected volume growth of 70.9%• Reduced postage cost by 13% by implementing an outside courier team while providing a 2 day faster delivery date to customer

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services • Develops operations plans based on goals and objectives outlined by DHL leadership• Supervises office support, couriers, dockworkers, ramp support personnel and related staffing, coaching, training, and development of staff.• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational standards and needs• Processes and inspects international dangerous goods in accordance with IATA regulations• Facilitates working relationships with multiple independent contracting companies to complete tasks • Supervises the safe and timely loading and unloading of cargo aircrafts as well as creating accurate weight and balance sheets for flight crew• Train employees and contractors in forklift driving, dangerous goods handling, aircraft pushback, aircraft ramp load verification, airside incident, and airside operations per FAA standards

Processed large amounts of freight under strict time deadlines during the hectic conditions of airport ramp operations.Assisted customers in shipping and tracking packages all around the world, adhering to the special shipping requirements and rules of each specific country.Rapidly learned all new computer programs and terminology and worked without supervision very shortly after starting with the company.Worked with Customers and Couriers as dispatch to ensure deliveries were made at proper locations at the correct times.

Assisted customers in merchandise selection with courtesy and a friendly attitude that is the hallmark of Disney retailStocked merchandise efficiently and quickly to meet retail objectives throughout several areas of the Magic Kingdom.Greeted and helped customers with a smile while providing them with accurate knowledge of products and surroundings to give them the best shopping experience possible.Operated cash and credit point of sale systems in numerous retail sales points.Identified low merchandise stock points and conducted re-stock without direction.Awarded two Disney Great Service Fanatic awards for going above and beyond what is required.

Efficiently prepared and distributed new laptops for issue to employees at a large publically traded company. This included installation of images, troubleshooting individual user configurations, and instructing users on new features and capabilities of their new hardware.Prepared recovered laptops for a successful companywide lease return. This included scanning for sensitive information, complete deletion of all company owned software and re-imaging old equipment with a standard operating system that met specifications for lease return. Laptops were physically inspected, and repaired to ensure that requirements in lease specifications were met. Assisted asset management task in completing detailed inventory of company IT assets in support of lease return activities.