Danny Firth Email & Phone Number

Danny Firth is a Team Manager at Saga plc. at Saga plc..

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  Team Manager

  Saga Plc.

  Jan 2013 - Present

  - The management of 14 customer service advisors. Daily delivery of Quality customer outcomes, performance and professional standards, whilst living the Saga Way.- Committed to delivering a great customer journey through encouraging the Saga way values within the team and supporting the team to advise, steer/ guide towards the best outcome for the customer. - Committed to coaching advisors on performance and personal development.- Cultivating pro-active, Customer… Show more - The management of 14 customer service advisors. Daily delivery of Quality customer outcomes, performance and professional standards, whilst living the Saga Way.- Committed to delivering a great customer journey through encouraging the Saga way values within the team and supporting the team to advise, steer/ guide towards the best outcome for the customer. - Committed to coaching advisors on performance and personal development.- Cultivating pro-active, Customer oriented, independent and progressive customer service advisors.- Providing support to staff to help guide them and coach them to achieve their goals and progress within the business.- Cultivating a ‘business within a business’ and ensuring staff are well motivated, supported and communicated with effectively. - Utilising different coaching models to ensure achieving optimum performance output e.g. will/ can matrix, pyramid of confidence, PERFORM model, SCORE model, changing perspectives. - Delivering on KPIs that are essential to business success. E.G Retention, Conversion, QA, Upselling add-ons. Show less