Danny Francisco Email & Phone Number

New York, Ny, Us

•Sole IT support specialist responsible for managing all aspects of IT operations, including security, compliance, and end-user support in a Mac OS environment.•Handle security monitoring and compliance with PHI and Hitrust standards, ensuring that devices and activities align with regulatory requirements.•Oversee the complete onboarding and offboarding process, including account creation, Mac laptop provisioning, and access management through tools like Okta, Google Workspace, and Jamf.•Provide daily IT support for the company, troubleshooting hardware and software issues.•Manage hardware and software procurement, inventory, and shipping logistics for onboarding and offboarding, ensuring seamless operations across all departments.

•Okta Administration•Provisioned a range of devices (RealWear headsets, iPads, MacBooks, Windows laptops) for both internal staff and pharmaceutical manufacturing clients, ensuring operational readiness and compliance.•Installed necessary software and updates on devices, maintaining optimal performance and security standards.•Utilized Workspace One MDM and Soti MDM to create organizational profiles and install applications on Android devices, enhancing productivity tools across teams.•Conducted device wipes and resets for returned devices, following data protection and privacy protocols.•Performed comprehensive testing on devices for software bugs and configuration issues, guaranteeing user satisfaction and device reliability.•Enrolled new Apple devices into the Apple Business Manager (ABM) and integrated them into Jamf PRO MDM for streamlined management and security.•Developed software packages using JAMF Pro, tailored to meet specific organizational needs and workflow enhancements.•Ensured the accuracy of API URLs for software package deployments, facilitating seamless integration and functionality.•Managed a detailed device inventory system via Reftab, keeping track of assets and their status to prevent loss and unauthorized access.•Coordinated all outgoing shipments and returns, utilizing Monday.com boards for efficient tracking and communication.•Addressed domestic and international shipping inquiries, including customs-related issues, to ensure timely and compliant delivery of IT equipment.•Resolved IT and shipping-related queries and problems through Freshdesk, providing timely support and maintaining high service standards.•Assisted the HR department with the onboarding and offboarding processes, leveraging IT expertise to facilitate a smooth transition for employees.

Greater New York City Area

Greater New York City Area

Greater New York City Area

Greater New York City Area