Recruiting Manager at Robert Half Technology

• Recruited to turn around large, well-established restaurant struggling with years of declining revenue in flat local restaurant market.• Manage full P&L responsibility for all aspects of restaurant, lead staff of 4 managers and 30 servers.• Delivered 10% sales annual sales growth in year one, on pace to exceed 10% growth in year two.• Implemented comprehensive strategy including sales, marketing, staffing, training, and service enhancements. • Quickly turned over underperforming staff, hired and developed replacements selected for ability to sell.• Significantly increased margins through increased bar, lunch, and event sales. • Overhauled beverage program and created elevated offerings and programs to increase time at bar, driving revenue, margin, and customer loyalty.• Won multiple Open Table (online reservation engine) sales awards.• Developed and implemented new training and daily pre-shift routines to enhance staff performance, delivering increases in upselling, customer service, and return bookings. • Implemented successful social media marketing plan and targeted marketing to local businesses.• Manage relationships and negotiations with all suppliers, delivering cost reductions and service improvements.

• Increased beverage sales and margins at one of the highest-volume restaurants in midtown Manhattan (>$15MM annual sales).• Broke multiple single-day sales records by developing and executing high-profile destination events.• Improved cash flow through efficient management of high-value liquor inventory.• Effectively trained staff to enhance customer service and increase check average. • Enhanced customer experience, loyalty, and beverage sales mix with creative tequila education and upselling initiative

• Selected to prepare new restaurant for opening. • Designed dining room floor plan to increase occupancy.• Hired and trained all staff, and created staff manual.• Analyzed item cost breakdowns to ensure optimal cost control.• Executed Avero Business Intelligence System breakdowns for item sales, table turns and staff contests, programmed; edited macros for organization and efficient sales tracking.

• Full P&L responsibility for Rock Center Café and Summer Garden, two of Rockefeller Center’s flagship properties (>$14 MM annual sales) • Exceeded sales targets every quarter.• Led staff of 6 managers and 50 servers; eliminated all overtime scheduling and expenses. • Managed high-end, high-profile events for up to 800 guests in Rockefeller Plaza. • Managed union employees and adhered to contract rules

• Managed high volume restaurant and bar (>6 MM annual sales), delivering growth in sales, margins, and customer loyalty. Led staff of 4 managers and 40 servers.