Danny Giles Email & Phone Number

United Kingdom

Scotland, Ireland & The North

Uk/Ireland

Account ManagerSales RepresentationRelationship BuilderNegotiator Brand Ambassador Public SpeakerProblem SolverCustomer ServiceTrainerSocial Media user

• Responsible for the growth of the Expedition product within the company and to achieve the UK & Irish yearly targets. Pre covid, the sales were 135% of target.• Assisted the current Sales Managers to increase their regions whilst targeting my own previous relationships and successfully building new business. • Targeted to increase the direct sales through the companies various direct channels.• National role, flexibility was key within my role to deliver training, webinars, presentations on a B2B and B2C basis remotely or face to face. • Assisted in the reproduction of the training manuals due to my 1st hand experience of the Expedition destinations.• Handpicked to assist with projects including, admin for the trade Facebook page, and representation at the PURE 2020 event and key contact for the company with CLIA, LATA and the Royal Geographic Society.

Uk & Ireland

• Responsible for the national growth of the expanding Expedition cruise product with existing large trade accounts including tour operators, consortia and developing new accounts and routes to market crossing 2 selling currencies. • 2019 target was at 128% of target and still growing when I left.• Worked closely with the on-board expedition team to ensure the trade got the latest updates and information. • Over 9 years, I developed new business that had increased the company’s overall market share, brand awareness and enabled them to achieve the global target year after year. • Excellent relationship with the Scottish, Irish and Northern trade due to my previous position and embraced the challenge of developing new national relationships.• Introduced the use of webinars within the company to increase sales and awareness both on a B2B and B2C.• Responsible for own marketing budgets and maintaining them to achieve global and personal targets whilst obtaining the best ROI.• Responsible for staff training, attending regional managers meetings, hosting ship visits, hosting overseas familiarisation visits, attendance and presenting at trade and direct consumer events and presentations.• Redesigned the current consumer presentation that the company used.• Control of both the companies trade Facebook and Twitter pages.• Utilised for company projects ranging from sales campaigns to new product development. Representation of the company to address the Minister of trade for Norway and the Norwegian Ambassador to introduce a new global initiative.

• Responsible for sales of an extensive summer and winter programme within various Eastern European destinations.• Developed key accounts, both multiple and independent, to increase their sales and awareness of the product. • Responsible for the development and maintenance of new business. • Collaboration with the relevant airports to ensure that each flight reached its expected load factor.• Responsible for the advertising budgets for both the key accounts and airports.• Ensured advertising reflected the business needs and requirements through newspaper groups and radio stations to achieve ROI.• Delivered staff training, escorted familiarisation trips on both programmes and promoted the company at travel exhibitions and trade shows. • Account managed the highest performers in the UK ensuring company targets were regularly achieved.• Responsible for the sales training for our overseas reps.