• Manage a department of 8 technicians that administers the campus network for multiple dermatology clinics and a sampling lab in San Diego County.• My staff includes 3 help desk reps, 2 network techs, 1 mid-level sys admin, and one new DBA.• Was acting COO, which included managing all 14 department managers within the company.• Manage both contracts and vendors to procure technical services for the company. • Create policies and procedures as well as manage technical operations for the company. • Enforce security compliance as well as HIPAA compliance to all employees in the company. • Manage Windows Server 2016 on premise for services such as Active Directory, Exchange, DHCP, GPM, WSUS, DNS, and file server.• Manage Windows Server 2008 on promise as an application server for the AP Easy lab software. • Manage the cloud based Office 365 admin console for all user account management tasks. • Manage ESET Admin Security Console and End Point Anti-Virus Software for all network devices. • Manage Avaya IP Call Manager and Voicemail Pro VoIP phone system for the company. • Manage Sonicwall TZ 600 Firewalls for security services such as site to site VPNs, Remote Access VPNs, port forwarding, AppFlow Monitor, IP filtering, and system backup/restore. • Manage 40 Ubiquity wireless access points and a cloud based controller for there wireless network. (currently migrating the wireless network to a Cisco on-premise controller based wireless network).• Administer 3750 Cisco Layer 3 switches at the access and distribution layers.• Administer 2900 Cisco Layer 2 switches at the access layer. • Manage CentOS 7 server with services such as Darkstat, VNstat, Zabbix, Nagios, and Ntop. • Deploy remote access VPN clients on both Avaya IP phones and Windows 10 computers for remote work.• Provide help desk support for Windows 7/8/10 desktops and laptops as well as Canon/Brother printers.

**(Sub-contract with Cisco)**• Managed a team of 6 engineers that administered the campus network for the Navy Fleet ASW (Anti-Submarine Warfare) training center in Point Loma. • Administered the COTS network system for the navy port network. • Designed and Implemented 802.1X enterprise port security infrastructure for the network.• Configured and managed AAA security configuration on the Cisco Layer 3 switches for 802.1X.• Configured and managed Linux CentOS FreeIPA servers for 802.1X implementation. • Configured and managed Linux CentOS FreeRadius servers for 802.1X implementation.• Administered 3750 Cisco Layer 3 switches at the access and distribution layers.• Administer 2900 Cisco Layer 2 switches at the access layer. • Provided site surveys using Air Magnet and Iperf bandwidth tool to improve Wi-Fi performance. • Administered Ruckus ZoneDirector wireless controllers and Ruckus ZoneFlex access points. • Managed ESET enterprise anti-virus server and remote deployment tool for devices in network. • Managed Barracuda Enterprise Console and Barracuda Back Up agent for devices in network.

**(Sub-contract with Leidos)**• Main site lead for the NOC in the Naval Hospital at Camp Pendleton Marine base.• Responsible for administrative tasks such as submitting maintenance work orders, submitting proposals for new or EOL equipment, managing vendors and managing department budget. • Responsible for logistical tasks such as ordering computer parts, conducting monthly/quarterly inventories of all network devices, issuing network devices to new employees and coordinating new infrastructure installs (ie: drop installs, communications rack installs, and network device add/change requests).• Administered Cisco/Brocade layer 2 and layer 3 switches at the access and distro layers. • Administered DHCP, AD and file servers for the network. • Administered VMware vSphere (ESXI, vCenter) to manage all VM servers in the network. • Implement NETSCOUT security application tools to troubleshoot and monitor devices. • Managed Remedy CRM system for all ticketing and escalating procedures. • Provided effective network services to military, government and civilian employees.

• Managed a department of 5 engineers that provided Tier 3 escalation network support for the SATCOM Hubs in the ArcLight2 Mobile Network.• Administered and troubleshoot all satellite radio frequency (RF) communication from base our stations to either airplanes or naval surface ships. • Administer and test 2900 Cisco Switches, 3700 Cisco Layer 3 switches and 5550 ASA firewalls. • Administered 2600 XM series Cisco routers for all WAN connectivity of the SATCOM Hubs. • Administered VMware vSphere (ESXI, vCenter) to manage all VM servers in the network. • Administered and test Windows Servers with services such as AD, DHCP, File and DNS servers.• Administered and test Red Hat and CentOS Linux servers.• Administered Salesforce CRM system for all ticketing and escalating procedures. • Administer and test all RF equipment such as BUC, converter, Antenna and Spectrum Analyzer.

**(Sub-contract with ViaSat)**• Managed the NGEN networks (previously called NMCI) for both MCRD (Marine Core Recruit Depot) San Diego and the Camp Pendleton Marine base.• Provided networking services such as switch port security, port configurations, port VLAN assignment, network performance monitoring and network fix/escalation procedures for over 5,000 end user devices in the NGEN network at both Marine Core bases in San Diego. • Trained new and existing employees in all networking, security and wireless tasks. • Administer Tellabs (GPON) ONT and OLT networking equipment at the access layer. • Administer Cisco 2900 series layer 2 switches at the access layer. • Administer Cisco 3750, 4500 series layer 3 switches at the access, distribution and core layers.• Install, upgrade and monitor all networking devices in the network.• Managed Remedy CRM system for all ticketing and escalating procedures. • Provide network design services to meet the scalability needs of the network. • Provide network support for a network of over 5,000 users. • Splice and install Ethernet and fiber cables to interconnect network devices. • Work in a cohesive team of 4 people to provide effective network services to the network.

• Managed a department of 5 security technicians that administered the Security Operations Center (SOC) for the RDT&E network at the SPAWAR Systems Center Pacific base (Topside). • Perform ACAS (Nessus) security vulnerability scans on both network and standalone machines.• Administered HBSS (McAfee End Point) security server for approved services and programs.• Managed Unix LDAP account server for all accounts in the network. • Managed JIRA CRM system for all ticketing and escalating procedures. • Use security scan results to patch devices in accordance with DISA STIG standards. • Quarantined devices and recover devices back to live network once they are compliant again.• Patched and upgrade Red Hat development servers for use in research labs.• Performed SCAP scans on local machines based on DISA STIG standards. • Install and configured ACAS security center for features such as importing STIG plugins, creating users, assigning permissions and creating IP ranges.

**(Sub-contract with Booz Allen Hamilton)**• Provided network support to the CANES/ADNS platforms for the Navy at SPAWAR Old Town. • Resolved escalated Tier 2 trouble tickets that required elevated access and skillset. • Trained and mentored employees on Cisco LAN/WAN concepts used in our equipment.• Conducted fresh installs of CANES systems from start to finish. • Conducted fresh installs of ADNS systems from start to finish. • Conducted fresh installs of SCI systems from start to finish. • Conducted fresh deployments of Linux Red Hat OS on our shipboard networks. • Conducted fresh deployments of Cisco 2900 routers on our shipboard networks. • Conducted fresh deployments of Cisco L2 and L3 switches on our shipboard networks. • Conducted fresh deployments of Cisco ASA firewalls on our shipboard networks. • Conducted fresh deployments of VMware vSphere on our shipboard networks. • Conducted fresh deployments of EMC Storage on our shipboard networks. • Conducted thorough testing of all configured equipment prior to customer handover.• Worked in a cohesive team of 6 people to provide effective services to the network.

• Managed a team of 4 technicians that administered the NMCI Network used by Navy service members at Naval Base Point Loma (Bayside). • Conducted network engineering training for existing and new employees of the team that I managed.• Took over the acting lead position in a very short moment’s notice to manage the network and its six different disbursed physical sites with over 5,000 users and met all expectations with phenomenal achievements. • Worked with both SIPR and NIPR devices and networks as well as other specific networks like nuclear, VTC, and development networks. • Build, installed, upgraded and administered both Cisco layer 2 and 3 switches and 2900 series DSL and general routers at the access, distribution and core layers. • Administered and configure Brocade POE layer 2 switches at the Access layer. • Installed, Configured and troubleshoot Cisco Aironet wireless access points and 5500 series wireless controllers for the wireless network.• Configured switches and routers for VLANs, SNMP, STP, VTP, Trunks, HSRP, IP-Helper, DHCP, OSPF, ACLs and device hardening. • Properly administered, configured and troubleshoot devices that implement port security services such as the 802.1X port security and the TACACS service.• Planed and updated network Design and infrastructure to meet network needs and scalability.• Troubleshoot network traffic issues at the layer 1, 2 and 3 levels. • Patch ports for both single/multi-mode fiber and Ethernet cables for end users. • Work in a team to properly manage the ticketing system and network section procedures.

**(Part of the U.S Army Reserves stationed in Camp Pendleton, CA)**• Managed a squad of 8 people that was part of a logistic battalion. • Provided personnel with the job specific training needed to maintain a logistics department. • Conducted soldier specific training like weapons handling and qualification, field training, physical fitness, Army discipline, marching, proper hygiene, and knowledge of Army regulations. • Conducted personnel management, which included everything from professional coaching, conflict resolution, mental health readiness, and disciplining. • Managed the logistical projects needed to sustain our company’s training and deployment needs. • Conducted logistical tasks such as periodic inventories, maintenance of army equipment, forecasting supply and demand, ordering and managing supplies, enforcing audit compliance, and coordinating transportation needs for both personnel and equipment.

**(Contract with OpenTable)**• Tasked with providing technical support for the OpenTable restaurant POS/reservation system. • Provide support to over 50 different clients a day from the United States, Canada, and Mexico.• Provide remote support through the use of Microsoft remote desktop and the VNC service.• Handle all ticketing procedures and escalations through the use of the SalesForce CRM and used the Five9 cloud software for phone support.• Supported company proprietary software like their Electronic Reservation Book (ERB) system along with their website and various IPAD applications.• The Software issues consist of website and company software compatibility, troubleshooting IPAD application errors and solving general IPAD issues.• The Network issues consist of configuring and troubleshooting routers and switches for small, medium and enterprise restaurant networks that consist of various WAN/LAN implementations.• Configured and troubleshoot commercial routers such as Cisco, Netgear, Comcast and AT&T and Sonic Walls for concepts such as LAN/WAN port forwarding, DHCP, DHCP exclusions, Sub-netting and DMZs. • Configured peripheral devices such as printers, touchscreens and keyboards.• Configured Computer hardware and software for Windows XP and 7 operating systems.• Provide efficient customer service to properly instruct and guide clients that were from the most novices of computer users to IT personnel to perform troubleshooting steps needed for repairs

• Deployed to Wardak Province, Afghanistan where I was stationed in COP Carwile for a 15-month combat deployment from 10/2009 to 02/2011. • Managed a department of 9 personnel that supported a special operations Airborne Infantry company of over 150 personnel. • Managed the supply and demand, transportation, and maintenance procedures for devices.• Met weekly with company leadership to plan, test and improve current company projects. • Managed all administrative tasks needed to maintain a department in the military.• Managed and distributed various types of sensitive/high dollar government equipment and information with an accumulated cost of over $120 million dollars.• Provided effective customer service to both enlisted soldiers and commissioned officers. • Managed and coached personnel on both professional and personal tasks to ensure that my soldiers were always mentally and physically ready to perform any tasks needed. • Implemented effective leadership techniques within my team such as conflict resolution, individual counseling, career mentorship, frequent group meetings, disciplining, progress reports and afterhours group hangouts for improved cohesion and productivity. • Completed all tasks above my expectations while in normal peace time and in a fast-paced high-risk combat deployment environment.