• Process/manage commercial site service landscaping construction contracts/ subcontract management/ pay application and insurance applications/Implemented use of translation software to ensure accurate communication and accountability for both supervisors and field employees• Worked one-on-one with market leaders and sales team to communicate importance of consistency of documentation and compliance with policies, resulting in an improved delivery of contracted services• Receive/Process/Audit contracts for site services • Purchase Order management/audit• Expense account management to include auditing individual account holders’ spending trends• Implemented contract protocol as it pertains to billing and change orders to modify terms • Setting up new customer profiles to establish billing/communication protocol established by contractual terms• Provided training/support/backup for corporate employees to ensure consistent delivery of service expectations and proper use of implemented resources to include intranet resources.

• Client facing activities included: • Submitting bids to and establishing pricing contracts • Evaluate usage reports and present information to best support business needs• Researching and presentation of new and innovative products that best fit clients' needs and increase savings• Setting up/customizing online profiles for clients who wished to order via web service• Processing office supply orders• Assembly/distribution of marketing materials

• Management Team Communications:o Weekly report to company owners, management, executives and directors in multiple locationso Tracking and reporting on MTD financial status in all areas of responsibilities.o Communicating and preventing O/T threat o Daily submission of management actions throughout shift.o Daily submission of Actual Vs. Theoretical standings; Current Year’s MTD vs Last Year’s MTD• Team Development and Leadership:o Hiring/discipline/termination/promoting of employeeso Use of coaching and mentoring techniques to build a more cohesive team dynamico Improved communication with Hispanic employees to ensure proper trainingo Implementation of cleaning duties with FOH/BOH staffo Monitoring of labor percentages, both individual shifts and overall o Marketing to local businesses to promote large private room bookings. o Conducted regular team contests with sales incentives ranging from trip to Napa, weekend hotel stays, bottles of wine, cash, etc.• Inventory Management:o Bi-weekly ordering to support projected sales and expected promotion impacts.o Controlling costs through team training and order controlo PMIX tracking and adjusting pars to reflect product use impacted by business flow through. o Receiving truck orders and assuring high quality product handling during deliveries

• Management Team Communications:o Monthly submission of developmental action plano Tracking and reporting on guest count averages and ensuring appropriate staff levelso Daily submission of management actions throughout shift.o Daily log submission of Actual Vs. Theoretical standings o Cash drawer management/ Deposit Control• Inventory Management:o Ordering food, supplies, and alcohol to support projected saleso Controlling liquor costs through team training and order control, decreasing costs average of high 27 -29% to 25-27% over a 10 month period.o PMIX tracking and adjusting pars to reflect product use impacted by business flow through. o Receiving truck orders and assuring high quality product handling during deliveries• Team Development and Leadership:o Hiring/discipline/termination of employeeso Use of coaching and mentoring techniques to build a more cohesive team dynamico Improved communication with Hispanic employees to ensure proper training

• Ordering/maintaining pars of liquor/spirits in a high volume bar• Enforcing safety standards behind and in front of bar• Managed an annex burger house owned by MMSH