Danny Hughes Email and Phone Number

Oversee Credit Department

Directly responsible for the support and maintenance of secure data communication between WFFRS and its clients Primarily accountable for achieving overall department objectives within the Retail division including: set up and support for new business as well as existing retailersResponsible for the WFFRS Point of Sale solutions - VeriFone- Omni and Web based (Internet Processing System) for Canadian clients including; equipment set up, distribution, inventory tracking and dealer… Show more Directly responsible for the support and maintenance of secure data communication between WFFRS and its clients Primarily accountable for achieving overall department objectives within the Retail division including: set up and support for new business as well as existing retailersResponsible for the WFFRS Point of Sale solutions - VeriFone- Omni and Web based (Internet Processing System) for Canadian clients including; equipment set up, distribution, inventory tracking and dealer support and training Primary contact for third party POS vendors (Moneris Solutions, Global Payments, and NCR) Manage the direction and development of department employees including ongoing coaching and mentoringResponsible for coordinating both ad hoc and regularly scheduled Point of Sale User Acceptance Testing with Wells Fargo and its Vendors/Clients. First point of contact for internal and external system change requests relating to transactional data transmissionPrepare monthly activity report - detailing call types/problem tickets, identifying trends while proactively seeking productivity enhancement solutions for the Wells Fargo Executive TeamProject Management - Sales Department liaison for all client related projects AchievementsSuccessfully managed two system of record conversions relating to Wells Fargo Point of Sale Equipment (2007 and 2009)Developed and managed a cost effective Merchant Services team 2006-2010 and implemented cross functional training for team members within WFFRS Introduced issue tracking tools to log problem tickets and identify trends Reduced POS equipment set up time from 72 hours to 24 hoursIntroduced and implemented departmental service level standards to resolve technical escalations to 24 hours and requiring new dealer training within 72 hours of set up Show less

Responsible for developing and implementing of a variety of customer-centric marketing programs and servicesResponsible for the development of strategy and campaigns to drive sales, profit, market share and brand awarenessEnsures that programs adhere to compliance/privacy regulations and policies Provided analysis and reporting on sales and profitability for each Marketing programManaged a small team Marketing team and provided coaching and… Show more Responsible for developing and implementing of a variety of customer-centric marketing programs and servicesResponsible for the development of strategy and campaigns to drive sales, profit, market share and brand awarenessEnsures that programs adhere to compliance/privacy regulations and policies Provided analysis and reporting on sales and profitability for each Marketing programManaged a small team Marketing team and provided coaching and mentoringAchievementsManaged the private label credit card marketing programs for several national accounts including: Future Shop, Best Buy, Home Hardware, The Bombay Company, and Birks Jewellers Show less

Responsible for the support and maintenance of data communication for clients Client Liaison- facilitates internal and external system change requests Responsible for ensuring all sales audit draft capture files, tapes and transmissions are received and processedResponsible for ensuring third party clients and collection agency files are completed in a timely fashionResponsible for the support of client VeriFone program downloads and transmissions and troubleshooting batch… Show more Responsible for the support and maintenance of data communication for clients Client Liaison- facilitates internal and external system change requests Responsible for ensuring all sales audit draft capture files, tapes and transmissions are received and processedResponsible for ensuring third party clients and collection agency files are completed in a timely fashionResponsible for the support of client VeriFone program downloads and transmissions and troubleshooting batch closing and hardware and software issues Show less

Directly responsible for developing, executing, and maintaining client relationship strategies for Private Label Credit card clients in Canada with the goal of increasing credit sales penetration and profitability to each client portfolio Developed marketing programs in conjunction with ClientsProject Manager/Facilitator for client related projects Managed a small team - Program Development Manager and AnalystAccountable for all contract negotiation and client pricing

Managed the Call Centre and Assessment telephone queues to ensure standards were metProvided ongoing coaching, mentoring and regular communication with Customer Service and Underwriting staffSupported ongoing development and performance management of staff