Danny Huynh Email and Phone Number

● Schedule, coordinate and represent Rising Sun at in-person and virtual recruitment events to recruit for youth summer participants ● Coordinate and represent Rising Sun at in-person outreach events to engage clients and sign them up for the Green House Call service to ensure a full appointment calendar for the summer ● Support data collection initiatives to support projects for the Climate Careers program ● Coordinate site logistics, including, but not limited to timesheets, payroll submission, expense reimbursement, and meticulous preparation and monitoring of all supplies, tools, and materials ● Handle all customer service-related tasks including conducting confirmation calls, rescheduling (if necessary), ensuring quality service, and gathering customer testimonials

● Develop automation scripts for software installation and deployment● Build tooling to manage software configuration● Maintain and operate non-production and production software stacks including tasks such as –● Provisioning user accounts● Starting/Stopping applications and servers.● Database backups, applying OS patches and upgrades● Updating software patches and deploying upgrades provided by engineering● Monitoring systems for general system health and uptime● Supporting deployments and releases as needed.● Document installation and configuration procedures.● Review, respond and copy on tasks and issues assigned by client in Service support system.● Validate defects, issues and log resolution in bug tracking system.● Provide email and phone support for escalation on dev, test or production issues.● Provide written reports of the progress of work.

● Gained depth of knowledge on Apple products, and advised on products given the customer’s needs● Set up and configured new Apple products for customers, ensuring a seamless experience● Sold a wide variety of Apple products and services such as Apple Care and much more● Uncovered customers’ needs and followed through with enlightening solutions● Exceeded quota every month selling Apple Care to customers to make sure they are insured and cared for after purchasing their Apple products. Sept: 100% - Oct: 105% - Nov: 106% - Dec: 110%

My tasks here at Kinetic Events was to help guide traffic and assist our clients during the process of their COVID-19 vaccinations here at the Cal Poly Pomona vaccination hub. We had tasks varying from helping direct traffic, wheel chairing our clients, transporting older clients with a golf cart to the vaccination hub, and lastly we made sure our clients had the correct paperwork at checkpoints before letting them into the vaccination hub.

● Collaborated with a team of energy specialists in the development of helping serve and better our community by savingmore energy and water at no cost because we are a non-profit organization• Established partnerships with property managers enabling the teams to achieve their install goals of 116%• Cold called and prospected 50-100 potential qualifying candidates every day to set up appointments for the water andenergy assessment which led to over 100 appointments for the duration of program● Attended community outreach events to collect clientele for future appointments● Canvassed and went around door to door to get potential clients in different parts of the city we operated in● Communicated to over 100 non-English speaking people in Vietnamese about Rising Sun and theiravailable programs which led to over 75% of them to sign up● Pitched Rising Sun’s no-cost service to over 300+ people at community outreach events in SolanoCounty and East Contra Costa County● Worked closely with Contra Costa County’s Foodbank and received over 200 sign ups from specific individuals interested in our program