Computer Technician
CurrentPerform Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices. Ensured proper computer system setup/operation so that end users could accomplish business tasks. Received, prioritized, documented, and resolved end user help requests. Maintained knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level. Installed, configured, repaired, and maintained computer equipment, peripherals… Show more Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices. Ensured proper computer system setup/operation so that end users could accomplish business tasks. Received, prioritized, documented, and resolved end user help requests. Maintained knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level. Installed, configured, repaired, and maintained computer equipment, peripherals, and applications as part of a team. Ensured timely responses to reports of unexpected malfunctions or failures. Ensured all task responses, labor and material usage data were documented accurately. Show less
