Danny Kittrell Email & Phone Number

United States

Columbia, SC

• Serve as a consultant/project manager and make recommendations for process improvements and streamline efficiencies for claim submissions, Cash Applications, and Customer Service.
• Monitor client billings to include outstanding invoices and create processes for collections.
• Work with various departments within Patient Accounting regarding compliance measures with internal and external departments.
• Analyze and evaluate operational processes and implement recommendations for process improvements.
• Provide weekly status updates to senior management/CEO/CFO.

Orangeburg, SC

• Manage the Patient Accounting department for both hospital and professional services. Areas of oversight include: - Customer service and provider communications regarding hospital and professional fee receivables.
• Provide oversight for twenty-seven professional clinics, include five rural health clinics, plus directly manage three managers and fifty-five front line staff in the Patient Accounting department
• Conduct annual reviews for staff, coach and mentor new, as well as existing staff, and address performance issues, as needed
• Identify, track and measure process improvement opportunities and initiatives
• Lead and conduct daily interactions with physician practices, hospital departmental leaders including senior leadership/CEO/CFO
• Serve as department lead for new hospital system implementation projects

Columbia, SC

• Managed the Patient Accounts Receivable operations unit for Palmetto Health Alliance to include: - Customer Service call center - Patient Accounting Receivables - Claims submission to various insurance companies.
• Developed and implemented process improvement initiatives to reduce aged workloads, resolve outstanding patient balances/accounts, and improve collaboration between multiple departments to reduce claim submission errors
• Developed, revised and implemented policies and procedures regarding production standards, training requirements, quality standards, claims submission requirements, and collection processes
• Managed staff to include: - Conducted annual reviews/evaluations for staff - Coached and mentored new and existing staff - Addressed performance issues, as needed
• Created and enforced budget parameters
• Served as customer project manager for system enhancement projects

Columbia, SC

• Served as a consultant/project manager/interim management at multiple hospitals across the country, and made recommendations for process improvements and streamlined efficiencies, such as: - Work flow processes.
• Analyzed and evaluated current operational processes, made recommendations for process improvements and led the team throughout the implementation process
• Served as Interim Management and reported updates weekly to senior management/CEO/CFO regarding outstanding patient balance recoupment efforts, status of recommendations, staff development and training initiatives, and.
• Developed, implemented and managed the Virtual Business Office (VBO) call center operations where temporary employees answered inbound and outbound telephone calls to address questions and take necessary follow up.
• Worked with new and existing clients regarding consulting contract negotiations