As the Head of Service, I am dedicated to utilizing technology to enhance operational efficiency and provide exceptional customer support.I specialize in optimizing service delivery processes and driving improvements in customer satisfaction. My expertise lies in identifying pain points in the customer experience and implementing innovative solutions that streamline operations and reduce resolution times.Key Skills:▪ Service Management: Overseeing end-to-end service delivery, SLA management, and incident resolution to ensure exceptional customer support.▪ AI Integration: Leveraging state-of-the-art AI technologies to automate processes, improve issue resolution, and enhance overall efficiency.▪ Team Leadership: Building and motivating cross-functional teams, fostering collaboration, and nurturing a customer-centric culture.▪ Process Optimization: Identifying bottlenecks, implementing best practices, and driving continuous improvement initiatives to optimize service delivery.▪ Customer Relationship Management: Establishing strong client relationships, understanding their unique needs, and providing personalized solutions.As the Head of Service, I am committed to delivering outstanding results by harnessing the power of AI to transform the way we support our customers. Let's connect to discuss how we can leverage technology to enhance your organization's service capabilities and drive long-term success.

Leading a small team to support a 70 user growing network, which entails managing 7 Windows servers, maintaining the Active Directory and O365 exchange server. Managing access permissions, implement changes in the group policy, website design, and network improvements. Upgrade and update EU computers. Diagnose faults on the network, either locally, or remotely. Deal with EU problems. Maintain an asset register. Ensure UDP Backups are running each day. Manage the Panasonic PBX Telephone system, adding and removing extensions, assigning DDI numbers, configuring call distribution groups and programming Quick Access keys remotely. Maintain OAK Wallboard to display live call stats on the wall-boards. Liaise with external providers when needed providing detailed fault reports.

Manage the day-to-day running of a web hosting company and arrange resources needed to complete projects on time and on budget.

Develop the expanding IT Infrastructure, co-ordinate IT Suppliers & Problem solve existing issues. Design & update the company's website, and develop a better donation platform. Boat sitting at the society's Boat Yard to ensure security of the boats

Maintain the company network, computers, electronic till system, electronic customer registration system and fingerprint sign in. Update, add and remove products and courses from the company’s 63 websites, using HTML, HTML5, Java and CSS. Develop a bespoke automated system of confirmations for customers ordering online, and integrate with our offline systems, to ensure the customer has a simple and quick method of communication with us prior to, and during their time with us. Meet & greet new clients entering the academy, give them a tour of the academy and find out what they are looking for with martial arts. Complete pre-course information and disclaimer forms. Introduce the client to the instructor to enable them to take part in a lesson. Greet the customer at the end of the lesson, and sit down and present the program to them, along with costs and payment options. Complete paperwork and take payments (cash and card) and provide customer with copys of all paperwork, schedule and uniform as needed

Business units (LAN & WAN), set up and administer Equinet ® mail server & direct other IT Workers, order parts for the computers and book appointments with outside agencies, also holding small tutor groups to show staff how to work new networked programs, and inducting new staff on the old networked programs. The other main responsibility was to design, maintain and update the Company’s Internal Intranet Website and External Public Internet Website

To install digital television, telephone and high speed broadband which included talking face to face with customers, I was promoted up to a Higher Tier broadband technician very quickly, which involved visiting customers and business’s and installing broadband to single user pc’s and also to networked pc’s both wired and wireless. Also trouble shooting problems when they arisen and also advising the client if there pc wasn’t high enough spec to use the broadband service to the fullest and advising them what they needed to do to make it meet our minimum specifications and how much they should expect to pay for it.