• Discover and accurately classify improved property through site visits• Continually update account information to accurately reflect each property’s characteristics and condition• Apply appropriate theory to determine market value of real property Utilize Marshall and Swift Cost Estimator Analyze current sales of comparable properties Use financial information to determine income approach to value• Work with business owners to resolve value disputes in a timely manner• Diffuse tense situations with property owners when they arise, while maintaining professional conduct and demeanor• Conduct informal value protest meetings with tax agents to make settlement recommendations• Prepare and present Appraisal Review Board and/or Binding Arbitration cases for commercial properties under protest• Emphasize teamwork to meet mandatory state deadlines• Assist in training new hires

 Responsible for daily operations of a 100+ unit rental branch, which included: • Maintaining a safe and dependable fleet of vehicles by working together with our maintenance shop as well as body shop vendors• Closely monitoring inventory management reports• Resolving customer disputes in a timely and professional manner that ensured their repeat business• Managing account receivables to ensure prompt payment • Identifying potential customers and attaining new business • Understanding and practicing company’s accounting procedures• Aiding in the development of newer Management Trainees• Attending monthly sales blitzes to find new competition accounts and gain new prospects • Demonstrating flexibility and teamwork by working at four different branches throughout my tenure at Ryder as needed Account Manager for Waco, TX region• Grew the National Account base• Generated new prospects• Ensured a high level of satisfaction from existing customer base by building and maintaining strong relationships

• Ranked second in the Houston region for account revenue rankings in 2007• Generated new business, primarily through cold-calling • Reacquired a large national account after having lost them to acompetitor• Greatly exceeded regional customer satisfaction scores by achieving an exceptional six month score of 88% • Demonstrated time-management skills by scheduling of dailydeliveries/pick ups• Monitored and updated customer information base to ensure correct contact information and reduce billing errors• Exhibited exemplary phone etiquette skills by using the two-ring maximum rule • Assisted my managers in all other operations of the branch

• Consistently ranked in the top half for protection coverage sales• Grew revenue by maintaining great working relationships with customer referral sources