Experienced administration employee and customer service representative with a proven track record of accomplishment. More than 10 years experience in customer service and sales including account maintenance and troubleshooting.
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Deputy Returning OfficerElections Ontario Nov 2023 - Dec 2023Kitchener, Ontario, CanadaEnsured that staffing resources, supplies and poll layout conforms with Elections Ontario standards.Verified elector identification, the qualifications to vote, and issued ballots to eligible electors.Managed a large flow of electors within a voting location and directed any elector issues to the Area Manager if they occurred. Added and updated confidential voter information in the election database. -
Customer Service RepresentativeSysco Jun 2021 - Jan 2022Waterloo, Ontario, CanadaAnswered incoming calls and emails from customers and Sales Consultants. Researched and provided information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, and proof of delivery.Experienced in working with multiple computer systems including SaaS 360 software and Microsoft Teams.Reviewed and resolved issues with customer orders such as delivery issues, shipment discrepancy and back orders.Achieved excellent order accuracy while entering and reviewing lengthy customer purchase orders. -
Invoice ClerkPremium Brands Holdings Corporation (Formerly Gfl Logistics) May 2015 - Jun 2021Kitchener, Canada AreaInvoiced customers, updated inventory counts on portable handheld scanners, operated the fax/copy machine, and performed invoicing audits.Operated a legacy Route Accounting System to adjust ordered amounts of product, corrected system issues and printed invoices for retail customers. Completed all merchandise orders on time, in a fast-paced environment.Maintained excellent order accuracy and completed shipping manifests.Learned policies, company procedures, and maintained a great work ethic.Worked independently and as part of a team to ensure that company goals were met.
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General Labourer And Wire InstallerWirecomm North And Adecco Canada Jan 2013 - May 2015Kitchener, Canada AreaInstalled valuable electronic equipment and tested new wiring.Delivered materials to worksites, loading, and unloading the trucks. Learned policies, procedures, and completed various online training courses including safety and orientation.Worked independently and as part of a team in various team sizes.
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Customer Service ConsultantRogers Communications Dec 2008 - May 2012Kitchener, Ontario, CanadaNegotiated costs and contracts with current and new customers.Responded to customer inquiries regarding product, price details, and billing.Assisted the management office with escalations, determined root cause, and ensured the best possible resolution for the company and the customer.Managed sensitive customer information, ran credit checks, and took payments.
Danny Mcnaughton Education Details
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Business Administration And Management, General
Frequently Asked Questions about Danny Mcnaughton
What is Danny Mcnaughton's role at the current company?
Danny Mcnaughton's current role is 10+ years of advancing customer service experience | SaaS Salesforce Experience | Canva | Administration and Billing Experience | Conestoga College General Business Diploma.
What schools did Danny Mcnaughton attend?
Danny Mcnaughton attended Conestoga College.
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Daniel McNaughton
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