Manage multiple complex projects involving multiple partners to build cloud contact centers for state and local municipalities with revenues over $5+ million.• Coordinate internal and client project meetings to review project objectives, SOW, change control policy and verify client requirements and dates.• Schedule delivery of project equipment and resolve deficiencies in delivery• Identify and request project resources based on the agreed upon project schedule.• Confirm completion of pre-requisites and facilitate resolution of any scheduling issues.• Manage project changes and confirm with client the project deliverables are completed.• Create and maintain detailed Microsoft project plan, meeting minutes and RAID logs.• Manage day-to-day project activities, risks and issues.• Manage project scope - review changes with the assigned Sr. Manager, then resolve and document those changes with the client.• Manage client responsibilities and expectations.• Provide proper communications to the client, Carousel management, and team members.Noteable Clientele:Florida Department of Children and Families• Cisco UCCE Cloud Contact Center integration with 3000+ users statewide utilizing webchat, phone, email and digital virtual assistant. Implemented robust Workforce Management (WFM) and Workforce Optimization (WFO) tools with custom call reporting to maintain call center performance.Otis Elevator Company• RingCentral Cloud PBX for Microsoft Teams Implementation for thousands of users spanning 4 continents. Fully integrated PBX Enterprise to seamlessly connect Otis employees across the globe.South Carolina Department of Transportation• Cisco Finesse deployment for 30+ call center agents allowing them to move to web services. Implemented custom call reports and on the fly messaging

• Oversee the nationwide SiriusXM project ensuring that the project team understands all aspects of the project relating to their responsibilities.• Head the AT&T New Site Build Project and correspond thoroughly with AT&T executives in order to deliver tasks on a monthly schedule.• Manage AT&T E911 project QA team of 10 to ensure project schedule is upheld and meeting monthly deadlines.• Communicate with SiriusXM executives for updates on project status, daily mileage reports and SiriusXM project kit maintenance.• Oversee test vehicle fleet of 25+ vehicles. • Analyze and scrub simulation 911 call test data in order to verify all AT&T requirements are being met. • Manage organization of test data using FTP client servers.• Process large data sets using SQL scripts and automation tools.• Provide and track Quotas, billing and invoicing for multiple projects.• Install all testing software on collection laptops as well as verify that collection hardware is properly mounted and safely secured within test vehicle.• Troubleshoot collection software to ensure system functionality• Use GIS software to build and supply drive routes and collection guidance for test engineers.• Maintain a detailed tracker of test vehicle mileages using Microsoft Excel formulas.

• User Interface design (UX/UI), logo design, print design and app design.• Designed layout Healthcare Program for use within various Government Agencies.• Followed instruction under lead designer on government projects. • Attended weekly meetings to confirm designs were fitting within programming requirements.