Danny Moss Email & Phone Number

United Kingdom

London, United Kingdom

London, England, United Kingdom

London

Manages relationships with Financial Adviser firms (Transact customers) ensuring a high qualityservice and representing company values offering support in all things Transact i.e. products,systems and processes.- Answering customer enquiries and resolving issues through careful questioning,departmental referrals and offering solutions in line with client desires and regulatory/legalobligations.- Processes deceased client cases from notification of death through to portfolio closure . Communicating with all parties involved i.e. Executors, Solicitors, Beneficiaries and Financial Advisors- Administers Customer investment portfolios, executing a number of different transactions,demonstrating a high attention to detail and a 'get it right first time' attitude.- Exhausts all possible options regarding customer queries to meet consumer needs,anticipating outcome and highlighting risk so that clients can make informed decisions.- Communicates clear and concisely over the phone, email and face to face.- Knowledge in an array of investment vehicles such as a variety of Pension types, ISA's,General Investment Accounts, Offshore and Onshore Bonds.- Strong understanding of Investment Funds, Equities and Structured Products.- Experience dealing with all manner of stake holders including retail clients, professionals,companies, charities and trust entities.- Well versed in MiFID II, Transaction reporting requirements and Tax reporting Requirements.- Trains and develops new starter staff, sharing knowledge of Transacts service, products andsystems

London, England, United Kingdom

Establishing investment portfolio’s on Transat’s internal system for an array of investor types such asretails clients, trust investors, corporate investors and charities. Apply KYC (Know Your Customer) toverify the identity and other credentials of new investors using the platform to mitigate moneylaundering risk. The role consisted of working closely with Transacts Compliance, Legal and Financial Crime teams.- Reviews Individual, Corporate and Trust client identities to ensure they are fit to invest with theplatform. This is with the use of both physical ID documentation and electronic ID verificationsoftware (Equifax).- Working independently and as part of a team to process work received from advisers e.g. Portfolioapplications and client data amend instructions in an accurate and timely manner, meetingdeadlines set out by the company.- Assists internal stakeholders with, portfolio application, AML and basic compliance related queriesgiving accurate explanations and referring staff to the company intranet to ensure utmostconfidence.- Assesses client application cases which need further information, ensuring that regional teams areactively chasing Advisers/Clients for any outstanding requirements and producing MI for seniorstaff so these cases can be better managed.

London, England, United Kingdom

Receiving, opening and scanning incoming post received from external stakeholders in a timelymanner to ensure tasks are on the company system and ready to be worked on. This includesmaking sure that each item of post has a correct work type classification and is delegated to itsrelevant department.- Preparing and sending all outgoing post for the working day, adhering to tight postal deadlines(same day processing) and managing varied workloads.- Carrying out ad-hoc jobs such as; retrieving historic documents from offsite archives, tasking upADDACS and AWACS notifications ready to be actioned by the client operations department andsending internal communications to our offices in Isle of Man.- Dealing with internal queries over the phone and by email, offering an efficient service andresolving any issues they may have.

Chelmsford, Essex, United Kingdom

Progressed from an Apprentice level to a Senior Associate in a Financial Services based role that consists of assisting agents and clients with managing their collective investments (e.g. OEIC, Unit Trusts, Stocks and Shares ISA’s and Bonds).Working for multiple wealth management companies such as Standard Life Investments, RBS Collectives and AVIVA Investors. Liaising and building good rapport with clients from all stakeholder groups, providing information and ensuring customer satisfaction. Completed an Apprenticeship consisting of a Level 2 NVQ Certificate in Providing Financial Services and a Level 2 Certificate in Customer Services, along side studying for a Level 1 Investor Operations Certificate (IOC) . Personally received written commendation from both clients, agents and CEO’s of the Management Companies, complimenting on the level of service provided and rewarded for outstanding performance.Extensive use of communication skills through telephone conversation and asked to participate in presentations to large audiences, describing the corporate culture and expectations, enthusing others to reach their potential.

Southend On Sea, United Kingdom

Responsible for ensuring an excellent customer experience, included the retrieval and report of customer feedback, pitching ideas to raise interest and awareness and maintaining facilities.Represented the company in various promotional activities.

Rayleigh, Essex, United Kingdom

Assisting customers in selecting suitable products and exploring alternatives to better suit their needs.Responsible for the delivery of an efficient customer service, included handling refunds and dealing with customer complaints.Worked as part of a team, working towards achieving sales targets.

Beckton, London, United Kingdom

Maintaining control of the stock levels at the warehouse and the inventory system, assisting in the completion of efficient deliveries and chasing any undelivered items.

Level 2 Nvq Certificate In Providing Financial Services, Financial Planning And Services

Level 3 Business Extended Diploma, Pass, Pass, Pass

Activities and Societies: Rugby and Athletics Team I studied at SEEVIC College for two years In which time I completed a BTEC in business.

Gcse And Ocr

English: C Maths: B Science: C Statistics: C Business: C,D Physical Education: A,A IT: Pass OCR PE: Distinction, Pass OCR IT: Pass