As the Lead Technician at Nautilus Hyosung America, I manage a team of field service engineers who provide ATM installation, maintenance, and repair services to clients across the region. I have over 10 years of experience in ATM servicing, and I have earned multiple Coursera certifications in cybersecurity, network security, and security risk management to enhance my skills and knowledge in this field.I am passionate about delivering excellent customer service, ensuring quality and safety standards, and solving complex technical problems. I am also eager to advance my career in information security, project management, and team management, and I am currently studying for these domains. My goal is to leverage my expertise and certifications to contribute to the growth and success of Nautilus Hyosung America and its clients.