Program Manager, Risk Foundations Policy
CurrentCreating scalable processes, tooling, enablement programs, and facilitating change management across Risk Policy and Operations teams
May 2024 - Present
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Danny Navidad Email & Phone Number
Program Manager, Risk Foundations Policy
at
Square
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Program Manager, Risk Foundations Policy
Location
New York, United States
Who is Danny Navidad? Overview
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Quick answer
Danny Navidad is listed as Program Manager, Risk Foundations Policy at Square, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Danny Navidad.
Danny Navidad previously worked as Program Manager, Risk Policy at Square and Risk Policy Analyst at Square. Danny Navidad holds Master Of Business Administration - Mba from Nyu Stern School Of Business.
Company email context
Email format at Square
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Square
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Profile bio
About Danny Navidad
Organized program manager leading projects focused on scaling processes, creating systems, centralizing tribal knowledge, and streamlining tools across teams. When problem solving, I leverage my background in psychology to collaborate with diverse teams, help surface underlying issues, and find solutions to align on common goals.
Listed skills include Customer Service, Public Speaking, Management, Microsoft Office, and 6 others.
Current workplace
Danny Navidad's current company
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9 roles
Danny Navidad work experience
A career timeline built from the work history available for this profile.
Program Manager, Risk Policy
• Developed and maintain Fraud Operations learning and onboarding program for teams globally: Created new learning modules, Developed training schedules, Implemented learning & development performance metrics • Mentor and coach learning facilitators to ensure important concepts are conveyed in an effective & engaging way• Managing offshore BPO supervisor relationships to improve ongoing performance and gather feedback• Leading working group across Risk Policy vertical teams to scale and deliver effective onboarding programs• Collaborate with cross-functional vertical teams to create trainings for new product launches• Created a Train the Trainer Playbook to keep training consistent globally• Sourced & onboarded third party vendor learning tools for more effective team learning & engagement • Built and reported onboarding success and performance metrics to leadership & peers
Oct 2021 - May 2024
Risk Policy Analyst
• Effectively trained international BPO agents to achieve business goal of minimizing case resolution time• Developed and documented comprehensive policies and guidelines for the Global Fraud Operations team• Monitored, tracked, & analyzed emerging fraud risk trends to provide recommendations for remediation• Created efficiencies in operational teams by refining workflow processes and implemented feedback
Jan 2020 - Oct 2021
Fraud Detection Specialist
• Analyzed limited data using logic and intuition to make high and low value decisions across accountsSaved the company $917k gross over nine months by reviewing 21k cases• Improved new hire training by correcting outdated information, soliciting feedback, and recommending achievable benchmarks
Apr 2019 - Jan 2020
Customer Success- Risk
Nov 2018 - Mar 2019
Feb 2018 - Oct 2018
Lead Sales Associate
- Implemented new techniques for fast and effective class transitions- Generated new ways to increase constructive feedback within team- Creatively promoted and marketed fitness packages
Apr 2017 - Oct 2017
Customer Care/Crisis Intervention
Behavioral Health Response
- Critically assessed, evaluated, and documented client reports- Worked with clients having diverse mental health needs- Tailored referrals to local resources based on need- HIPPA compliant
May 2016 - Aug 2017
Graduate Assistant - Study Abroad Programs
- Audited, updated, and optimized program descriptions through Terradotta - Networked and promoted benefits of Study Abroad programs- Created and designed monthly newsletters and marketing materials
Nov 2016 - Mar 2017
4 education records
Danny Navidad education
Master Of Business Administration - Mba
Nyu Stern School Of Business
Master Of Education (Med), Higher Education/Higher Education Administration
University Of Missouri-Saint Louis
Business Administration And Management, General
Em Strasbourg Business School
Bachelor Of Arts - Ba, Psychology/Spanish
Texas Tech University
FAQ
Frequently asked questions about Danny Navidad
Quick answers generated from the profile data available on this page.
What company does Danny Navidad work for?
Danny Navidad works for Square.
What is Danny Navidad's role at Square?
Danny Navidad is listed as Program Manager, Risk Foundations Policy at Square.
Where is Danny Navidad based?
Danny Navidad is based in New York, United States while working with Square.
What companies has Danny Navidad worked for?
Danny Navidad has worked for Square, Orangetheory Fitness, Behavioral Health Response, and University Of Missouri-Saint Louis.
How can I contact Danny Navidad?
You can use AeroLeads to view verified contact signals for Danny Navidad at Square, including work email, phone, and LinkedIn data when available.
What schools did Danny Navidad attend?
Danny Navidad holds Master Of Business Administration - Mba from Nyu Stern School Of Business.
What skills is Danny Navidad known for?
Danny Navidad is listed with skills including Customer Service, Public Speaking, Management, Microsoft Office, Microsoft Excel, Research, Microsoft Word, and Community Outreach.
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