Danny Ooi

Danny Ooi Email and Phone Number

Technical Support Centre Manager @ Lenovo
peking, beijing, china
Danny Ooi's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
Danny Ooi's Contact Details

Danny Ooi personal email

About Danny Ooi

Contact Centre Lead with over 10 years of experience working with team from different functional, expertise, geographical areas, cultures.Decisive leader with proven track records and consistently delivered high quality of works and committed in my career. Fostering culture of empowerment and accountability, with the trust on continuous process improvement to drive for operational excellence.Principle Experience:Contact Centre ManagementProject ManagementContinuous Process ImprovementStaff Development & MotivationData Analytics

Danny Ooi's Current Company Details
Lenovo

Lenovo

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Technical Support Centre Manager
peking, beijing, china
Website:
lenovo.com
Employees:
38044
Danny Ooi Work Experience Details
  • Lenovo
    Technical Support Centre Manager
    Lenovo 2017 - Present
    Responsible for transforming and leading the ANZ Technical Support, Customer Care and Billable team;Drove for operational excellence, continuous process improvements
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  • Jabil
    Sap It Manager
    Jabil 2016 - 2017
    Chosen to drive for continuous improvement in IT organization; Drove for transformation of operations, eliminate redundancy; Responsible for the project steady state handover.
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  • S5 Systems Sdn. Bhd.
    Contact Centre Manager
    S5 Systems Sdn. Bhd. 2010 - 2016
    Established contact centre to provide nationwide support; Created workflow and deployment of the CRM; Drove simplification and standardization of key business processes;Accountable for performance audits with clients
  • Dell Compellent
    Technical Support Team Lead
    Dell Compellent 2008 - 2010
    Penang, Malaysia
    Managing Dell Australia & New Zealand Technical Support Team;Drive on the APJ region retail escalation program;Leading in establishing Carry In Service Program in Australia, Malaysia & Singapore
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Danny Ooi Skills

Windows Server

Danny Ooi Education Details

Frequently Asked Questions about Danny Ooi

What company does Danny Ooi work for?

Danny Ooi works for Lenovo

What is Danny Ooi's role at the current company?

Danny Ooi's current role is Technical Support Centre Manager.

What is Danny Ooi's email address?

Danny Ooi's email address is da****@****ail.com

What schools did Danny Ooi attend?

Danny Ooi attended Tunku Abdul Rahman University College.

What skills is Danny Ooi known for?

Danny Ooi has skills like Windows Server.

Who are Danny Ooi's colleagues?

Danny Ooi's colleagues are 张xx, Marlan Blount, Ilse De Los Santos Sánchez, Kevin Schenck, 向智军, Gordon Gui, Nicholas Wu.

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