-Achieved a client retention rate of 97% by implementing proactive engagement strategies and addressing customer needs promptly.-Increased average customer ARR by 10% through successful upsell and cross-sell initiatives.-Drove product adoption and usage, aiming for 15% of eACV realized within the first two months of onboarding.-Conducted quarterly business reviews resulting in a minimum of 10% expansion in contract value through identified growth opportunities.-Maintained an NPS of 60+ by delivering exceptional customer experiences and resolving issues effectively.

-Served as a trusted advisor to clients, providing guidance, best practices, and solutions to help them achieve their business goals.- Monitored key metrics and KPIs to track client health, identify trends, and drive continuous improvement initiatives.-Drove cross-sell and upsell opportunities by identifying expansion opportunities and partnering with the sales team to execute.-Acted as a voice of the customer internally, advocating for their needs and priorities to drive customer-centric decision-making.-Mentored and coached junior members of the customer success team, fostering a culture of excellence and continuous learning

-Provided frontline support to Checkr's diverse client base, including employers, candidates, and internal stakeholders.-Handled inbound inquiries via phone and email, addressing questions regarding background check processes, platform functionality, and account management.-Assisted with technical issues and system errors, escalating complex issues to the appropriate teams for resolution.-Maintained a high level of professionalism and empathy when handling sensitive or challenging customer interactions, ensuring a positive customer experience.-Collaborated with cross-functional teams, including engineering and product development, to identify and resolve customer-facing issues and improve product usability.-Contributed to the development of support documentation, knowledge base articles, and training materials to empower customers.

•Conveyed the value of 24 Hour Fitness and provided a friendly atmosphere for members and guests•Created self generated business by developing genuine relationships•Consistently led the team in CRM activity

-Facilitating the same day delivery of services and goods throughout Los Angeles County -Managing day to day administration, including scheduling, accounting, and daily reports-Ensuring business remains in compliance with all local, state, and federal regulations-Engaging with customers, contractors, and the community to forecast supply and demand of services and goods

•Promptly responded to inbound inquiries, recommended millimeter wave technology solutions based on customer specifications and use case, found alternative solutions to meet deadlines, and helped streamline a congested RMA process•Handled B2B and B2C negotiations regarding price, specs, and often complex delivery schedules•Coordinated with interdepartmental teams to reduce lead times and found ethical workarounds to meet customer needs•Problem solved resourcefully and helped turn one or two frustrated clients into loyal customers

-Taught students, ensuring they work productively and exceeded the programs base level goals-Onboarded and mentored new T.A.s-Collaborated with senior administrators to improve office operations

-Managed class schedule and attendance-Securely maintained extensive records-Analyzed data and addressed inconsistencies