Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant.On a weekly basis, worked with vendors in ordering liquor, food, and paper products.Offered strong customer service skills, keeping customers satisfied and increasing sales annually.Oversaw a team of 30 employees, helping them work to the best of their abilities and assisting them in career development.Planned and updated menus to capitalize on changing… Show more Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant.On a weekly basis, worked with vendors in ordering liquor, food, and paper products.Offered strong customer service skills, keeping customers satisfied and increasing sales annually.Oversaw a team of 30 employees, helping them work to the best of their abilities and assisting them in career development.Planned and updated menus to capitalize on changing trends in customer preferences.Created a work environment that was stimulating, comfortable, and beneficial to all kinds of staff.Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits. Show less

Assisted servers with specialty drinks orders by preparing on-demand items without delay.Kept alcoholic beverages well-stocked and organized to meet expected demands.Determined business needs by acquiring client feedback for process improvements.Followed all safety requirements for alcohol service and maintained network of available ride services forinebriated customers.Motivated and disciplined employees and implemented new mentoring program, which increased worker… Show more Assisted servers with specialty drinks orders by preparing on-demand items without delay.Kept alcoholic beverages well-stocked and organized to meet expected demands.Determined business needs by acquiring client feedback for process improvements.Followed all safety requirements for alcohol service and maintained network of available ride services forinebriated customers.Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.Maximized customer service by training staff, overseeing operations and resolving issues.Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.Improved customer service rankings by resolving issues quickly and accurately.Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Show less

Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.Oversaw day to day activities of employees in establishment, fostering inspiring atmosphere to optimizeemployee experiences.Resolved challenging customer complaints to full… Show more Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.Oversaw day to day activities of employees in establishment, fostering inspiring atmosphere to optimizeemployee experiences.Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Show less

Performed reviews assessing each employee's performance and developed improvement plans.Trained and guided team members to maintain high productivity and performance metrics.Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.Recorded inventory sales into organization's weekly income report.Developed and maintained relationships with customers and suppliers.Interviewed and hired strong candidates for… Show more Performed reviews assessing each employee's performance and developed improvement plans.Trained and guided team members to maintain high productivity and performance metrics.Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.Recorded inventory sales into organization's weekly income report.Developed and maintained relationships with customers and suppliers.Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.Set and managed schedules to give proper coverage to required areas and meet customer service demands.Accurately counted daily deposits before transferring to the bank. Show less