Danny Pham Email & Phone Number

Arlington, Va

• Install and maintain 800+ computer systems and printer.• Perform upgrades and install updates.• Troubleshooting and repair when computers had problems.• Assisted office staff with computer application questions.

Hochiminh, Vietnam

• Managed local and international projects• Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.• Responsible for costing, estimating and planning projects.• Writing detailed and summarized project progress reports• Planning/Updating project plans to include agreed changes• Identifying, costing and processing any contract variations.• Escalation issues and area of concern to senior managers• Resolved any problems and issues that arose.• Monitoring actual expenditure figures against project budgets.• Preparing status reports for use in communication to stakeholders• Managed issues and proposed solution on projects.• Provided project support for all off site activities

Hochiminh, Vietnam

• Managed local Projects: Coca-Cola, Dutch Lady, Friso…• Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.• Maintaining and completing Project Key Performance Indicators.• Identifying, costing and processing any contract variations.• Tracking activities against the detailed project plans. • Monitoring actual expenditure figures against project budgets.• Organising and facilitating Project Steering / Operating Committees meetings.• Managed issues and proposed solution on projects.

Hochiminh, Vietnam

• Managed Four Global Projects with 25 countries localization, P&G, BMS over the world on Digital Marketing Sales Ads• Coordinated with Research & Development Department to implement features of player on IPad, business requirement.• Managed data tracking of Medical Sales Rep on Relation Platform.• Estimated timeline, schedule, and cost on projects.• Managed issues and proposed solution on projects.• Managed client’s source version and consulting on all projects

• Technique support for 450+ users.• IT support: Maintaining, Install, Configure, Update, Trouble shoot software, hardware, and printer • Configure computer and printer to network• Install, update software and hardware.• Responsible for the operating, programming, editing, upgrading the management administrative website. • Responsible for VTC conferences (VoIP, VVoIP).• Maintained system security, configure, troubleshoot and upgrade VTC systems.• Analyzing, adding, and applying new policies and procedures to VTC systems program.

Fairfax

• Provided excellent customer service by being courteous, maintaining confidentiality and displaying professionalism at all times.• Maintained a strong knowledge of new wireless products, accessories, pricing plans, promotions and service features.• Educated and engaged customers through product demonstrations.• Consistently met sales objectives for wireless phones, services and accessories.• Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.

Sterling

• Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions• Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements• Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs• Manage, verify, balance cash drawer; prepare and make daily deposits• Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.