Danny Phillips Email & Phone Number

United Kingdom

North West Uk

Created and delivered learning and development training to enhance the skills of new and mid term employees in order to improve confidence, engagement and customer service by a process of 121 and group delivery. Acting on feedback to tailor training to individual needsLeading teams to consistently overachieve, through hearts and minds situational leadership. Built engaged, motivated, determined teams who supported each other to develop and grow the business and hit their individual targets and KPI’s

Merseyside, England, United Kingdom

Leading a team of 6 Business Managers, 40 Customer Experience Managers and Customer Support Managers to exceed customer excellence. Exceeding budget consistently across sales and new business growth through 2017, 2018, 2019, 2020, 2021Leading sales, income and customer growth through coaching, support and challengeControlling arrears and costs within budget 2018, 2019, 2020Managing performance through robust KPI control and performance management. Resolving escalated customer complaints to positive conclusions.Recruiting, training and developing managers to achieve the highest customer service standards through the behavioural blueprint 2020Managed and led the business through a significant change due to new FCA regulation. Embedded and drove a culture of compliance and uniformity across the area 2019/20 resulting in 96% compliance rating.

North West, Yorks & Lincs

Managing the delivery of sales objectives, focusing on driving new and secondary sales opportunities across an estate of 14 stores. Managing the reduction of customers in arrears and the long term resolution of customer financial issues, in a compliant manner, within the framework of Financial Conduct Authority regulations. * Responsible for delivery of management objectives, KPI’s, budgets and target achievement* Managing stores/staff of 90 in an area including North West, Yorkshire and East Lincs* Driving sales, secondary sales opportunities.* Developing strategic local initiatives to reduce team turnover, encourage ambition and develop skills* Managed the business through a significant change due to new regulation imposed by the FCA. * Implemented a culture of compliance and uniformity across the business unit. * Managing, motivating recruiting and training staff to achieve the highest customer service excellence* Managing performance through effective use of company plans relating to behaviours and attitudes, store standards and merchandising

North West

Worked in partnership with leased and tenanted publicans in consultation with external third party suppliers and Business Development managers to identify profit opportunities and deliver appropriate solutions. * Managed and monitored profit centre performance including P&L accountability* Responsible for identifying opportunities and delivering appropriate solutions to close the gap* Successful in finding creative solutions to turnaround underperforming businesses and delivering operating plans including financial solutions* Ensures delivery of KPI in all management areas, forecasting and objective setting* Responsible for negotiating with small business operators to enhance company profits* Responsible for recruitment, training and development of business operators and identifying opportunities for business enhancement* 2010/11 performance exceeded company, division and industry results to dateAchieved recognition for best cost control and net income delivery on division 2011

North West

Managing sales across 33 outlets focusing on bolt on opportunities. Driving for targets, recruiting, training, coaching and mentoring managers to improve their skills in order to provide excellence in customer service. * Responsible for managing turnover of £13m with up to 33 direct reports * Managed and monitored profit centre performance including P&L accountability* Ensures the delivery of management objectives and staff performance* Fully experienced in performance management and target achievement* Top district in region for sales performance in summer 2004/2006 promotion* Ensures the delivery of KPI in all management areas.* Won award for highest gross sales in National Sales Conference 2004/2007* Deputised for Regional Manager in his absence* Responsible for recruiting, coaching and developing retail manager’s skill set