Danny Phillips Email & Phone Number

Leyland, Gb

Burnley, England, United Kingdom

As a branch operations manager it is my responsibility to create, develop and drive high performance and operational standards within my branch, directly aligned with the organisation's strategy and plans, ensuring that the customer promise remains central to everything we do.I am responsible for overseeing all branch operational processes, including retail operations, customer service, stock control and ensuring a best in class delivery service to our customer base.I serve as a role model and advocate for the LKQ values, consistently acting with integrity while guiding, motivating and leading my team, and at all times promoting a safety-first culture, ensuring that safety remains a priority at all times.

Burnley, England, United Kingdom

In this role my main duties were to ensure the sales team were motivated and engaged to perform and achieve set commercial and operational KPI's. Instil a positive and proactive approach to all company initiatives. Manage the team to deliver excellent customer service, and also to ensure efficient management of the branch in the absence of the branch manager.This included ensuring the branch was staffed sufficiently to deliver budget, use sales information to manage internal activity to address customers spend, hold monthly 1-2-1's with sales advisors to discuss performance, continually develop skills and knowledge to help the team achieve more.

Burnley, England, United Kingdom

Burnley, England, United Kingdom

Accrington, Lancashire, United Kingdom

Wigan, Greater Manchester, United Kingdom

Preston, United Kingdom

Working hard to build relationships both with not only the customers I deal with on a day to day basis but also the many colleagues across the 200+ branch network of ECP.I must understand the requirements of each one of my customers and build a relationship based on trust so they know they can rely on me to resolve any issues they have and to supply them with the correct part/information so that they can complete their job.

Preston, United Kingdom

Working to a tight time schedule I had to check parts into my van against invoices. Follow a pre-determined manifest of deliveries & calculate the best route to avoid traffic & ensure the customer received their parts in a timely manner.Customer relations played a significant role in this job as I was one of the faces of ECP Preston.A large aspect of my role was ensuring the cleanliness and maintenance of my van was held to a high standard so as to minimise downtime of the vehicle.

Blackpool, United Kingdom

Working directly with the owner of the company I quickly progressed from trainee exhaust fitter, learning many skills including use of Oxy/Acetylene, air powered tools, hand tools, 4 post ramps, amongst many others.I learnt very quickly the workings of the in-house IT software for managing vehicle records/quotes.Working very closely with the owner I was entrusted to calculate quotes over the phone and in person for customers in which I used relationships built with suppliers to quote and order parts & stock.Eventually I was asked to manage the garage in the absence of the owner, which involved opening and closing of the garage, managing staff/apprentices, answering incoming calls, producing invoices and handling of payments & stock management.