-Leads team of process engineers and serves as relationship manager for internal clients-2019 CEO WOW! Leadership and Vision in Action award winner

-Delivers actionable intelligence, insight and strategic recommendations for clients-Leads lean six sigma projects designed to streamline client business processes and reduce costs-Evaluates customer experience pathways and identifies improvement opportunities-Performs in-depth market assessments and focuses in on attractive business development opportunities-Conducts segmentation and data analyses to hone in on key customer, industry and competitor trends-Develops competitive positioning to help clients beat competitors and win new business

-Compiles tactical and strategic intelligence on current and emerging competitors-Leverages analytics to transform competitive and market data into actionable strategic information and segmentation analyses-Developed innovative win/loss and capabilities score-carding programs to strengthen business strategy-Collaborates with senior leadership, product and sales teams on strategic projects, business planning, product development and new business development for core, worksite, accident, stop loss and affinity product lines-Develops competitive and sales positioning documents, product comparisons and competitive/market alerts to support the Sales, Marketing and Product organizations

-Led Lean Six Sigma process improvement projects and process design activities for Business Process Management (BPM) software implementation projects -Conducted process mapping exercises and collected comprehensive process data for the implementation of an automated workflow system-Compiled detailed business requirements and assisted with development of test plans for BPM projects-Developed customer survey and usability study to assess client company’s online services -Designed new business process for customer on-boarding, employee administration and bill reconciliation

-Reported on leasing production, occupancy and other key real estate metrics for quarterly board meetings-Responsible for review and approval of leasing fees and commission payments and quarterly forecasting-Trained on business process management software and business process modeling notation-Utilized AGILE methodology as project manager for business process modeling and process redesign project that deployed web-based forms, workflow capabilities and a dynamic lease creation tool

Process Improvement & Strategic Initiatives-Lead process improvement projects for Law Team and business partners-Strategic planning for legal & compliance-Identify services that are appropriate for globalization and drive implementation effortsProject Management-Manage compliance projects and regulatory investigations-Develop, implement and manage workflow process and performance measures on Compliance initiatives Risk Management-Develop, implement and monitor programs to prevent, detect and correct compliance issues-Coordinate with business partners and enterprise to manage compliance risksCompliance Program Management-Manage privacy & security incidents and lead Security Governance Council-Lead Colonial Life natural disaster SWAT team-Lead corporate business continuity planning efforts

-Led seven 4-6 month lean six sigma projects that identified over $3.5 million in financial benefits-Identified $1.3 million in annual financial benefits through process improvements related to the reduction of premium leakage, leveraging automation opportunities and improved policy conservation processes.-Managed project in conjunction with the Project Management Office and IT on the new account set up process that resulted in a legacy system update, identification of three process automation projects and process efficiencies that are projected to save $600k in labor costs.-Developed an implementation plan for streamlining a portfolio of marketing materials which reduced printing, postage and shipping costs by more than $1.5 million annually.-Conducted company’s first Design for Six Sigma (DFSS) project that developed a process for processing applications for new group product.-Coached lean six sigma yellow and green belts and designed and instructed continuous improvement training courses and achieved lean six sigma black belt certification in 2010 (Accenture / George Group).

-Managed team of 21 employees that were responsible for the development of case-specific enrollment strategies and the production and delivery of customized enrollment databases and data return files-Partnered with the IT, National Accounts and Billing teams in order to develop and implement customized enrollment data solutions for over 150 major accounts-Helped achieve department and corporate scorecard goal of 97% accuracy on enrollment database releases and core benefits data return files-Developed a new core benefits audit process that reduced department work-in-process by over 50%

-Conducted detailed financial and cost-benefit analyses, developed and maintained business performance metrics and assisted with strategic planning-Performed over 20 financial and cost-benefit analysis projects in collaboration with leadership team members from IT, Account Services, Enrollment Technologies, Corporate Projects and other business areas-Assisted with the planning and development of company’s strategic portfolio, business strategy review and corporate scorecard

-Major job tasks included project management of multi-disciplinary tasks and top revenue-producing clients, performing environmental and geotechnical assessments and attracting new business-Developed and maintained an intra-office network of engineering and environmental professionals to provide a full suite of consulting services for seven major regional and national clients-Managed two of the company’s top seven revenue producing telecommunications clients-Coordinated over 500 environmental assessment and remediation projects while maintaining one of the highest levels of productivity in the Southeast region

Defenseman with the 2002 Palmetto Cup Champion Columbia Inferno