Single threaded leader of the return-material-authorization department return-stream. Responsible for coordinating over 1000 RMA requests, with an average year-over-year return volume of 45 thousand components. This customer facing role, requires extensive stakeholder communication to ensure continuity within the company’s network of 252 automated warehouses. Managing the accurate input of data into Oracle EBS to provide sites with a Verification Report reflecting their RMA Request to eliminate possible bottle necks and provide a best-in-class customer experience. Created and currently maintaining the Standard Operating Procedure for the position of RMA Coordinator. Trained, lead, and developed a team of 4 in the verification and receiving process of returned material. Identify roadblocks and risks in the process of returned materials that required cross-functional communication and oversight. Learned the testing, repair, and reprogramming of all returned items in 6 months opposed to the average it takes of 1 year. In addition, to making time for L3 responsibilities which include inventory valuation and consumables inventory.

Conducting tests, identifying, and resolving issues in Drive Unit Robotic systems, and repairing them. Disassembling and reassembling robots and peripheral equipment to replace faulty circuit boards, sensors, motors, and user interfaces. Upgrades to the software and firmware of Robotic Drive Units and sub-assemblies. Managed the robotics floor, ensuring that robots reach their intended destination without delay, and taking measures to avoid bottlenecks. In addition to managing the robotics floor, delivered thousands of robotic drive units from our warehouse to their intended destination.