Danny Ready Email & Phone Number

London, Gb

Paddington, England, United Kingdom

- Collaborative working with the AOMs, Crew Manager, Stations, and Network Rail Operations to deliver the best possible real-time train service performance.- Proactively monitor issues with the potential to affect real-time train service delivery and implement suitable plans to protect performance.- Liaison between Controllers, Stations Teams, Crew Managers to identify and implement on-the-day changes to the local train service plan in order to meet operational and industry requirements.- Assist the Control Centre and local teams in the delivery of service recovery during disruption, following agreed contingencies and proactive action on local matters for effective crew resourcing.

Romford Rail Operating Company

- Liaise with the Train Service Manger to ensure relevant information regarding the agreed train plan both during normal operation and disruptive events is communicated to both internal & external stakeholders.- Monitoring of train services in line with commercial specification and punctuality and reliability targets, including PPM, delay minutes and cancellations.- Communications management of incidents affecting train services to ensure customer service, information provision, safety arrangements and alterations are appropriately managed.- Assist the Train Service Manager with the recovery of train service in line with company’s contingency plans and relevant Service Recovery processes by monitoring frequency of train service at each station.- Record incidents in the company log in line with company requirements to facilitate post-service review and investigation, performance analysis and customer service requirements.- External stakeholder engagement with Network Rail and other TOC’s to facilitate and improve service recovery.- Updating TYRELL to give passengers as much information as possible about delays & facilities as well as cancellations across the network

Paddington, England, United Kingdom

- Providing information to the dispatch team to make sure they are fully up to date with the service.- Keeping CSI boards up to date to make sure customers are aware of next platforms as well as if trains are running late and any changes to the service.- making regular announcements.- Working closely with the singaller and the area operations manager to provide information to the staff.- Making changes to services ahead of time if delays are occurring further on the line.- Having regular phone calls with the ROC( swindon ) to make sure they are aware of delays and any difficulties occurring within the station.- Closely monitoring trust to feed information to the staff about delays.

Providing excellent customer experience & giving customers the best experience possible for them to get to their destinations- Providing customers with up-to-date and accurate information about engineering works and train service- Monitoring the Gateline and the and Ticket office - Updating the service update boards to give passenger's information on the current train service - Reporting any faults at the station to the relevant people- Ordering & replenishing stock, making sure that leaflets & timetables are in stock - Remaining calm and professional in challenging situations - Being visible to customers, helping with tickets & VIP & MIP to make sure customers get to their destinations as smoothly as possible - Making sure that safety of staff & passengers is maintained, completing security checks in line with the NRSP regime