Danny R. Email & Phone Number

Chandler, Arizona, Us

• Developed and lead the company Digital Lead Generation division, which include ad campaign, landing pages and SEO optimization.• Lead the IT department in Email Migration, transitioning from GoDaddy email to Microsoft 365 Cloud system• Over saw the Company IT Department and assisted in developing a company help desk process and policy.• Assisted Loan Officers with planning marketing campaigns that consist of both print and digital advertising.• Launched an internal Help Center/Ticket system to help increased our Service level agreement.• Part of the Web Development team that redid the corporate website from square space to WordPress/Elementor site builder.• Managed and developed “Conversation Starters” on LinkedIn for company Recruiters and Branch Managers.

Madison, Wi, Us

- Assisting with day to day tasks and coordinating projects and activities as requested.- Create, deliver, edit, and optimize marketing materials.- Assisted in creating and executing mixed-media marketing campaigns - EDDM, Direct Mail and Pay Per Click (Facebook Ads)- Organizing and maintaining distribution lists and marketing files- Responsible for tracking all invoices and expenses against budget.- Monitors social media groups, trends, tools, applications and recommends actions.- Develop and implement ways to increase brand awareness and drive traffic to website and Social Media Accounts- Developed relationships with 3rd party vendors to help create brand awareness

Jacksonville , Fl, Us

I address any customer issues that come through social media. We use Google alerts, Twitter, Facebook and Google +. The Social Media Specialist are part of the Executive Response Team, so we also address escalated issues, and act on behalf of the office of the president. We work with many senior members of management to help change the negative experience into a positive one.

Jacksonville , Fl, Us

I helped educate the customer on how to develop their site and their site expectations. Depending on their site needs we would help them choose a site builder. Typical customers would use WordPress and if they needed an ecommerce solution, we would use, OScommerce, Presta Shop and Shopsite.

Jacksonville , Fl, Us

I would coach agents to the call center standards. I would roleplay with agents and help them develop their technical and sales skills. I also took escalated phone calls that the agent was unable to assist with and I would take ownership of a support issue to ensure the customer had a great experience.

Framingham, Ma, Us

I was responsible for the operational flow of the store. I made sure we were in compliance with HR audits, Saftey audits as well as stock inventory. During my time I was assigned a store opening, so I had to hire the proper customer service representatives for various departments, work with a third party company to receive shipments for all products of the store.

Irvine, Ca, Us