Luxury cinematic content creation

An educational podcast for wedding videographers. Offering mentoring, coaching and educational products to wedding filmmakers.

Luxury cinematic wedding films.

City Manager for the North of Scotland Inc. Aberdeen, Dundee, Inverness, Perth and St Andrews.

BT Enterprise SME

Swipii is a digital marketing tool offering brick and mortar local business a new and exciting way to engage with their customers and ultimately drive more revenue.We ensure local businesses can compete with big brands by giving them access to card linking technology & a revolutionary marketing platform.Accountable for the Sales, Retention & Customer Service operations for Swipii. Leading a B2B Sales department, Account Management team and a Customer Service Function.-… Show more Swipii is a digital marketing tool offering brick and mortar local business a new and exciting way to engage with their customers and ultimately drive more revenue.We ensure local businesses can compete with big brands by giving them access to card linking technology & a revolutionary marketing platform.Accountable for the Sales, Retention & Customer Service operations for Swipii. Leading a B2B Sales department, Account Management team and a Customer Service Function.- Led the company product shift from a points and rewards app to a cashback app with a 75% retention rate of businesses on the platform against an expected rate of 45%.- Continued to grow Swipii's portfolio of businesses in the hospitality sector, even throughout COVID-19.- Created and implemented various processes for Swipii, covering Sales, Customer Service and Retention improving overall sales, customer experience and retention figures.- Removed various bottlenecks and streamlined existing processes. Show less

Responsible for a sales operation c.150 Sales Agents and 11 Team Managers (Insurance/Energy/Retention).- Highest performing sales operation in British Gas covering 9 separate campaigns- Consistently met and exceeded operational targets- Implemented various improvements to site processes to improve productivity metrics- Coaching and mentoring Managers to improve site performance- Implemented various upgrades to the customer journey, reduced FTE count by around 50 through… Show more Responsible for a sales operation c.150 Sales Agents and 11 Team Managers (Insurance/Energy/Retention).- Highest performing sales operation in British Gas covering 9 separate campaigns- Consistently met and exceeded operational targets- Implemented various improvements to site processes to improve productivity metrics- Coaching and mentoring Managers to improve site performance- Implemented various upgrades to the customer journey, reduced FTE count by around 50 through digital transformation- Data analysis, report creation and delivery up to Director level- Led teams through continuous change as the business streamlined to digital- Managed redundancy process & consultation meetings for staff Show less

- Leading a team of 13 highly targeted Sales Agents to exceed KPI's and deliver great customer outcomes (Inbound & Outbound)- Ensuring customer service is first class through regular coaching- Motivating the team to ensure challenging targets are met- Site lead for the Dynorod campaign for Glasgow- Part of the STAR working group for continuous improvement, advocate of 'systems thinking'- Conducting quality assurance on calls to ensure regulatory requirements are met-… Show more - Leading a team of 13 highly targeted Sales Agents to exceed KPI's and deliver great customer outcomes (Inbound & Outbound)- Ensuring customer service is first class through regular coaching- Motivating the team to ensure challenging targets are met- Site lead for the Dynorod campaign for Glasgow- Part of the STAR working group for continuous improvement, advocate of 'systems thinking'- Conducting quality assurance on calls to ensure regulatory requirements are met- Customer complaint management, end to end- Commission auditing to ensure correct figures sent to payroll Show less

- Selling a wide portfolio of products including services, insurance and energy