I am responsible for managing and executing IT cost transparency models and overseeing business and technical consultant at Fortune 500 business and federal/state clients. I am also delivering effective service to clients through weekly call updates and ad hoc sessions to ensure customer satisfaction. I have record of achieving sales and key business delivery objectives while ensuring new purchase orders for business growth. I coach internal processes, strategies, and IT financial management best practices to customers and exceed project outcomes.• Developed excellence in automation of data collection and processing and effective reporting and provided analysis and decision-making time to clients until satisfaction.• Designed, implemented and assessed IT financial data for up to $1.5B in IT budget.• Identified and resolved development and technical issues with internal consultants.• Conducted workshops on IT financial modeling for customers, third-party vendors, and internal employees to boost knowledge and performance.

I performed technical consultant tasks, including implementation, delivery, training, knowledge transfer, assessment, design, and deployment of vRealize and IT operations management to manage large scale businesses. I also oversaw cost modeling, planning, service level management, oracle development, Tomcat deployment, and LDAP integration in close collaboration with subject matter experts.• Provided strategic leadership to a team on VMware vRB cloud advanced and standard as well as configured vRA, vRB, and vROps to increase team efficiency.• Contributed to Professional Services Organization (PSO) by utilizing vRealize best Business Practice.

I identified and resolved various issues by delivering direct research and development tasks and utilizing best IT business management practices for instant resolution. I also planned and executed vRealize Adv and Ent Support team lab in vCloud for data storage. I was responsible for arranging regular meetings with clients to resolve client concerns and provide effective customer service. I reviewed knowledge base articles for NASA support team and provided technical support to meet competitive advantages.• Contributed to Wintel/virtualization team and currently training for Wintel Platform SME and config center building out Server 2008 virtual machines.• Coached and mentored global support engineers on vRealize to enhance knowledge and staff routines.