Danny Ryan Email & Phone Number

London, Greater London, United Kingdom

• My Responsibilities were:
• Take all customer calls for Planning and Building Control, answering customer queries and forwarding calls to planning officers and Building Inspectors.
• Take roughly 2000 calls a month in a high pressured environment.
• While taking calls I had a range of administration work to do such as uploading documents onto Excel.

• My responsibilities were:
• Working in a pressured environment to tight deadlines in order to allow the office moves to take place for over 3000 staff and office moves couldn’t have gone ahead without the work.
• Processing 100,000’s files by indexing, barcoding and boxing, as a repetitive task yet maintaining high level of accuracy to ensure all information can be found in a timely manner. There has been zero instance of file.
• Interpreting and explaining policies and procedures, retention schedules, and their practical application to the files (looking up subject matters on the retention schedule).
• Managing stakeholders and their expectations, explaining what is and is not possible, and how the service can help them not only now but in future, such as how offsite storage works.
• Having a good working understanding of data privacy such as knowing what to destroy as confidential waste, how to store confidential material and maintain a low risk environment for Data Protection. (layers of.

• My responsibilities were:
• To assist the customers
• To keep the shop floor tidy
• Operating the tills.
• Cashing up at the end of the day