Danny Sereno Email & Phone Number

Youngtown, Az, Us

Arizona, United States

Managed escalated application and OS issues for end-user hardware and software, collaborating with network teams to resolve connectivity problems related to Ubiquiti and Cisco infrastructure.Automated software installations on end-user devices and performed quality checks, ensuring compatibility with network configurations for optimal performance.Conducted vulnerability tests and risk analyses, implementing security measures by configuring Cisco firewalls and Ubiquiti security settings to protect against threats.Set up and managed security tools, including firewalls and antivirus software, leveraging Cisco's threat protection features and Ubiquiti's security capabilities to enhance network resilience.Configured and maintained network switches (Ubiquiti UniFi and Cisco Catalyst) to optimize data flow and security through effective segmentation.Performed regular security audits and compliance checks on software and network infrastructure, identifying areas for improvement and ensuring adherence to best practices.Collaborated with cross-functional teams to design secure networking solutions, utilizing VLANs and access control policies on Cisco switches to enhance data privacy.

Scottsdale, Arizona, United States

Install, configure, and maintain networking equipment (including Ubiquiti and Cisco switches, routers, and firewalls) to ensure reliable network operations.Set up and manage Microsoft Intune for device management, enforcing security policies, managing mobile devices (MDM), and ensuring secure access to corporate resources.Assist with system updates, patches, and security measures for both hardware and network infrastructure, enhancing performance and protection.Provide timely troubleshooting and support for network connectivity issues, hardware malfunctions, and software problems.Perform regular system backups and data recovery, ensuring business continuity and information integrity.Configure firewalls and monitor network traffic to ensure compliance with security protocols.Diagnose and repair hardware issues in desktops, laptops, printers, and peripherals.Provide end-user training on hardware, software, and network usage, fostering adherence to IT policies and best practices.Maintain accurate documentation of IT assets, software licenses, warranties, and network configurations.Collaborate with IT team members to ensure efficient support across systems and infrastructure.Stay updated with industry trends, emerging technologies, and network advancements to drive continuous improvement and organizational efficiency.

Scottsdale, Arizona, United States

Handles escalated application and OS issues for end-user hardware and software, maintaining issue logs and guiding users throughout resolutions.Automates software installations, conducting quality checks on each system.Performs vulnerability tests, risk analyses, and sets up security tools like firewalls and antivirus software.Sets up end-user hardware and peripherals efficiently.Analyzes service and system reports for problem-solving.Supports system administration tasks, following Server Administration directives for OS cleanup and maintenance.Assists users and vendors with desktop support inquiries.Focuses on prompt, accurate work delivery with a strong emphasis on exceptional customer service.

Scottsdale, Arizona, United States

Led planning, implementation, and configuration of Multi-Factor Authentication (MFA) for enhanced security.Designed and managed Single Sign-On (SSO) systems for efficient user access with stringent security measures.Utilized Qualys Security Platform for vulnerability assessment, compliance management, and risk mitigation.Conducted regular scans to identify network vulnerabilities and gaps.Deployed, configured, and maintained ESET Antivirus for comprehensive protection against malware and viruses.Successfully executed a project to ensure that over 700 devices met company ESET compliance standards within the designated timeframe.Tested fixes, researched solutions, and conducted preventative maintenance on workstations and peripherals.Provided initial support via telephone, web, email, and chat, ensuring timely issue resolution.Maintained communication between customers, technicians, and vendors for issue resolution.Assisted with installing, troubleshooting, and supporting desktop resources.Used remote desktop tools for issue evaluation and developed user help guides.

Sacaton, Arizona

Collaborate with superiors to plan tactical approaches, ensuring necessary resources and paperwork are ready before operations commence.Manage critical incidents, overseeing scenes and delegating tasks for evidence collection.Attend field conferences on various criminal justice programs, including prevention, investigations, enforcement, court services, and staff development.Aid in organizing and conducting investigative training programs for police staff.Thoroughly follow up on recent cases, using diverse databases to recover stolen goods and apprehend offenders.Enforce Tribal, State, and Federal laws diligently.

Diploma Of Education, General Studies

Az Post, Criminal Justice/Police Science