Danny Siew Email & Phone Number

Melbourne, Australia

Provide leadership and manage Technical Services which includes Pre-Sales, Technical Support and Professional Services. The regions under my charge ANZ, SEA, INDIA, Middle East, Africa and Russia.

Malaysia

PannaAge Technology is an e-Business solution provider with ERP as its core product. Reported to Co-Founders and Board of Investors to create and develop a channel strategy and program. KEY ACHIEVEMENTS★ Increased the revenue by 100% on my second year with the company.★ Achieved an Operating Margin increase of 580% between 2005 and 2007.LEADERSHIP► Team consisted of 3 Sales, 1 Marketing and 2 Pre-Sales Business/Technical Consultants. ► Conducted a series of workshops on business processes in Trading, Manufacturing and Supply Chain Management for both Sales/Marketing and Technical/Development teams.SERVICES INNOVATION► Used Open Source technology in at least 50% of the solutions► Set up operations in Malaysia to leverage on the cost competitive advantage. STRATEGY & GROWTH► Start-up strategy was to be early to market for hosted ERP and SCM solutions for SME in the Manufacturing and Wholesale Trading sector.► Identified and developed strategic alliance and partnerships to grow the business. ► Acquired and developed regional channel partners in SE Asia, China, Australia and New Zealand.STAKEHOLDER & VENDOR MANAGEMENT► The key stakeholders for the business were the Co-Founders and the Board of Investors. Engaged with them on a regular basis keeping informed of progress to plan, risks, opportunities and ROI.► Worked in partnership with HP, IBM and Oracle to deliver multiple platform capable enterprise e-Business solutions.

Malaysia

B-Global is an IT solution provider that partnered with Dell and TMNet (a subsidiary of Telekom Malaysia). Reported to the Managing Director to sign up Dell’s material suppliers and implement the integration of the Dell Supply Chain into the suppliers’ ERP systems for full automation.KEY ACHIEVEMENTS★ Closed 30 contracts in first 18 months and 20 more in the next 6 months, amounting to 40,000 transactions leading to $ millions in annual billings. ★ Re-engineered the implementation process to achieve a time saving of 60% and improved the implementation margin by 25%. ★ Implemented Command Centre System & Operational SOP for monitoring the entire Supply Chain.LEADERSHIP► Led team of 2 Customer Service Agents, 1 Pre-Sales, 1 Technical Manager and 3 Systems Engineers.► Managed the team’s annual operational budget.SERVICES INNOVATION► Re-engineered the implementation process so customers were enabled in shortest possible time so the Services were delivered and billing could commence.► Implemented a Command Centre System and SOP for monitoring and maintaining maximum uptime for the hosted Supply Chain Management services.► Trained the technical team on the Re-Engineered implementation process and the Customer Service Agents trained on the re-engineered process benefits and new selling points.

Reported to VP of Services for Asia Pacific & Japan, managed the Technical Support organization of 167 staff for APAC countries for all Dell products in the Asia Pacific Customer Centre (APCC). KEY ACHIEVEMENTS★ Achieved OHSAS 18001 certification.★ ISO 9001 and ISO 14001 passed the audit & renewed certification.★ Reduced field dispatches of spare parts 20% through improved use of diagnostics. ★ Improved technical support effectiveness 40%, leading to warranty significant cost savings.★ Business Process Improvement Award – Bronze Level. ★ Global Impact Award – Global deployment of 24 X 7 services.★ Top Achiever Award – Direct to the Top

Malaysia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia