An astute, technical and business executive offering 20 + years of leadership in IT business and operations. High level of skills in cybersecurity and cloud strategy with strong credentials in presales, technology, POC, risk management. Adept at turning troubled operations into growth engines._________LEADERSHIP► Hands-on leader transforming services business with demonstrated ability to analyse, negotiate, influence and manage opportunities. Consistently grew Trend’s CAGR in APAC over 9 years.► Inclusive and transparent with a non-hierarchical approach. Developed and executed strategies for service delivery, operational improvement and customer engagement. Won APAC award for ‘Most Valuable Leader’.► Adept at developing cohesive team atmosphere, enhancing engagement, improving team performance and setting clear goals. Managed teams of 160 + over APAC and Mid East Regions.►Accomplished mentor, coach and change management agent with effective communication skills and a commitment to continuous improvement leading to 90% customer retention._________CUSTOMER ENGAGEMENT & SERVICE DELIVERY► Accustomed to working at the ‘C’ level. Have written 20 + business cases for products, services and solutions involving key customers for new deals and renewals.► A natural problem solver who is collaborative and consultative. Committed to staff development as a key element of continuous improvement. An advocate of Kaizen and Kanban methodologies.► Assisted in creation of governance frameworks, compliance monitoring and performed audits of risk management. Worked with Dev teams to design risk mitigation strategies and control protocols._________KEY COMPETENCIES‎‎‎Strategy      ‎ Business Process Optimization‎Budgeting & Planning‎‎ Revenue Growth & Margin ImprovementTalent Acquisition  ‎ Leadership & People ManagementServices Innovation  Systems & Security ArchitectureRisk Management  ‎ Customer Experience