Danny Smith Email & Phone Number

Dublin, Ie

Dublin City, County Dublin, Ireland

Having returned from living abroad with my family and I am currently taking time out from my usual type of work to perform some home renovation / construction work, this included building a two granny flats (one from timber, the other from blocks)• Compile detailed quotations for a range of maintenance, renovation, and construction projects.• Calculate labour and material costs to provide accurate estimates.• Estimate project completion times and managed timelines effectively and within budget.• Foster strong relationships with others in the trade demonstrating through the quality of my workmanship and reliability.• Engaged and coordinated subcontractors for specialized tasks as necessary**Key Projects:**• Construction of timber-built garden apartment and block-built granny flat• Installation of fencing• Comprehensive house renovations• Kitchen installations

Guernsey, United Kingdom

Provide support, testing and release upgrades on SAP SuccessFactors.To create / maintain and update various VBA / macro's.Produce accurate and informative analytics / reports to key stakeholders in the business e.g. Gender Pay Gap, National Minimum Wage.Documentation and staff training as well as improving / streamlining many business processes.

Guernsey, United Kingdom

Dublin, Ireland & Guernsey (The Channel Islands)

Need you ask? The house doesn't clean itself!

Dublin, Ireland

• To provide first and second level help desk support as required. This includes troubleshooting help desk calls and escalating, where necessary, to the appropriate support teams• To assist with the delivery of IT projects e.g. Windows 7 rollout • To install hardware or software, including Desktop / Laptop, electronic office, data communication or desktop tools as needed.• Ensure that user accounts and resources are available for new starters. (Desk, PC, Telephone etc.)• Ensure access to systems is removed from all departing staff as appropriate.• Assist with office moves.

Dublin, Ireland

Need you ask? The house doesn't clean itself!

Guernsey, United Kingdom

Transferred to Guernsey

Jersey, United Kingdom

(Supporting Guernsey, Jersey & London)• Responsible for the operation and support, of all the production / test IT systems and infrastructure• Responsible for help desk function and helpdesk staff• Systems management and maintenance of the production and test IT systems and infrastructure• Maximising the efficient running of the installed infrastructure within the Company• Management of operational risk and BCP for the production IT systems and infrastructure• Contribute to the identification and developing of IT solutions• Responsible for project management and implementation of IT systems and infrastructure projects

Jersey, United Kingdom

Limerick, Ireland

• To provide first line technical phone support on hardware/software issues received from COOK Ireland's 450+ European field based personnel. Troubleshooting the exact nature of their problem and using this information to solve the problem by phone if possible in the first instance. • Create and maintain procedural documentation. • Helpdesk management – call assignment / follow-up / statistical analysis of helpdesk data• Maintain and monitor European inventory database for hardware / software requirements. • Monitor maintenance agreements from hardware/software suppliers. • Liaise with all members of the European ICT team to solve outstanding issues. • Ensure that European ICT policies are adhered to. • Ensure that COOK's Code of Conduct is complied with in all business matters carried out on COOK's behalf.• Projects – o Mobile Email Rollout (Windows Mobile devices)o Notebook Replacement Project to field base staff (various languages / countries)o Helpdesk development / updates to in-house system

Guernsey, United Kingdom

• Hardware support for both local and remote users• Manage system backups via Arcserve• Altiris Support - Altiris was used for imaging machines, remote controlling machines, reporting and patch / software roll-outs. • Server / email support• Altiris Project - universal build / Scripted installs• Planning an office relocation • Documentation / knowledge transfer with other technical staff• First Aid / Fire Marshal

Guernsey, United Kingdom

• Working in close partnership between two of our largest clients, providing technical consultancy & travelling to customer sites• Working with clients to determine requirements & define the scope of projects / resources needed• Clarifying a client's system specifications, understanding their work practices and the nature of their business• Liaising with staff at all levels of a client organisation• Defining software, hardware and network requirements, analysing problems and making recommendations• Developing / Presenting agreed solutions (in written or oral reports) • Project managing, purchasing, testing and implementing new systems (where appropriate)• Preparing documentation & presenting progress reports to customers• In-house training of users and other consultants• Where appropriate, maintaining contact with client organisations and external parties

Guernsey, United Kingdom

• Provide technical support to a multitude of clients (ranging from the average home user to medical practices and banks etc)• Day-to-day support on both hardware and software in LAN & WAN environments• Projects Management• System Upgrade & Mainenance • Email and Web Filters (SurfControl)• Email migration Notes – Exchange• Desktop upgrade from Windows 2000 to Windows XP• Planning potential office relocation

1St Year Only, Counselling & Psychotherapy, 1St Year Passed

Activities and Societies: Class Rep. (1st year)

Churchtown Counselling & Psychotherapy Clinic, Counselling & Psychotherapy, Foundation Certificate

Foundation Certificate in Counselling & Psychotherapy (100 classroom hours)

N.C.V.A. And Irish Management Institute, Executive Business Studies And Supervisory Management, Certificate

Activities and Societies: Athletics (400m), soccer, basketball and swimming team(s)

High School, Leaving Certificate

Activities and Societies: Soccer & GAA Football Team