• Lead IRI's cybersecurity efforts by developing strategies, implementing policies, and promoting compliance with industry standards• Keep abreast of cybersecurity trends and risks, integrating insights into ongoing security improvement efforts• Collaborate with teams to identify potential security risks and develop mitigation strategies, overseeing incident response plan• Design and manage an effective security awareness training program for all staff members• Perform regular risk assessments and audits, reporting on the effectiveness of the security program to senior management• Serve as the main contact for security-related matters, facilitating key relationships with internal and external stakeholders

• Managed IT support team, as well as support policies and procedures• Facilitated and oversaw projects pertaining to support, network administration, and security• Improved business processes in IT and other programmatic and service areas• Designed and delivered security trainings and orientations internally and externally

• Managed the IT support team and was responsible for overseeing IT and security issues• Led projects to implement new ticketing solution, Meraki firewalls, Intune device management• Improved business processes in IT and overlapping areas, including HR and Finance

• Led IT support team; primary point of escalation for IT issues and security response• Designed and led user trainings and orientations, with a particular focus on security• Led transition from on-premises Active Directory to hybrid Office 365 environment• Traveled to Ukraine and Turkey to facilitate election observation and cyber security trainings• Consistently expanded skills outside the range of typical support to deliver innovative solutions• Received Excellence in Service award for outstanding individual contribution

• Provided in-person, phone, and email/ticket-based support to over 500 globally dispersed users• Acted as escalation point for IT staff needing additional assistance or privileged access• Responsible for inventory control, procurement, distribution, and tracking of equipment• Created, revised, and updated support documentation for IT staff as well as end users

Supported networks at two hotels in downtown DC. Assisted with design, implementation, and maintenance of network architecture including:• Two hotels with shared phone and data via T1 connection• Microsoft Windows servers (2003, 2003 R2, 2008, 2008 R2) and Apple Xserve (Mac OS X Server 10.5)• HP workstations (Windows XP) and Apple Macs (Mac OS X 10.5 and 10.6 and Windows XP/7)• Virtualized Windows on Macs for hotel property management software• Cisco switches, firewalls, and routersResponsibilities included:• Managed Active Directory as primary sysadmin• Set up Group Policy and GPOs to lock down the environment and install software• Set up and managed new Windows Server 2008 R2 server as secondary domain controller• Set up and managed WSUS server• Upgraded Active Directory schema• Managed existing Microsoft Exchange 2003 email server• Solely responsible for migrating from in-house Exchange 2003 server to offsite Exchange 2010 provider• Microsoft SQL Server 2005 (basic administration for hotel property management system)• Customer service and support; managing both staff and guests in their use of the network• Configuring and maintaining of Cisco firewalls, switches, and routersAssumed additional administrative duties when Executive Assistant of several years resigned and was not replaced. Duties included management of documents (physical and digital) and resources (human and otherwise) as well as research, testing, installation, and troubleshooting in both IT and other administrative matters (such as phones, cameras, radios, printers, scanners, copiers, etc.).

Assisted in providing a wide variety of computer and networking services to organizations large and small, including several DC agencies, local businesses, and non-profit organizations. Assisted with many projects and helped administrative staff in several aspects of a small technology business, helping wherever needed. Often responsible for managing phone and email contact with clients, scheduled and unscheduled computer maintenance and remote management, management of both company documents and client documentation, ordering parts and products, and IT research in numerous areas.