Product owner/manager delivering AI and machine-learning products to retail electric and utility clients and their millions of customers Drive product design and delivery within an agile framework

Grew smart thermostat sales substantially and made improvements to processes and policies while launching in new markets and channels

Managed complex commercial and multi-family VoIP, internet, cable and security product deployments

Successfully launched multiple customer-validated commercial and residential products based on VOIP, SIP, FTTH, Zwave, IPTV and other technologies from concept to vendor management, pricing and promotion growing EBITDA by double digits year over year Provide product expertise and content on all marketing collateral, messaging, and websiteResponsible for company-wide planning and communication regarding new products and servicesManaged elite team of product and marketing professionals

Started and grew new business unit providing a range of retail electric, solar, and energy efficiency products.Hands-on management of Houston’s first solar home builder program in partnership with master planned community developer.

Managed Alarm and Dispatch departments Handled customer escalation, technical, personnel issues 6 Direct reports Championed conversion of all customer documentation to paperless in order to reduce waste/time company-wide

Responsible for residential alarm product line as well as primary technical support for all field technicians and customer service representatives