Quality Control Researched and edited 12 page of supplemental materials on the Complete History of the Vietnam War, utilizing secondary and primary sources focusing on:Grammar Design and graphics US domestic history as it relates to troop ratingsHistory of the ARVN as it relates to troop ratings History of French operations in Indochina as it relates to armor ratings Edited and Researched Armament and Service Weapons HistoryArmored Fighting Vehicle History Reviewing Scenarios for counter accuracy, proper weapons, and grammar

I create, research, edit, market and produce board game reviews online. Allowing me to connect with other historians and board game players

• Use and learn Lean Sigma Six and DMAIC to improve 38 step onboard new hire processes: a multi department collaborative project.• Run Dell Command Updates for end user • Provide customer support via: teams, phone, and in person support• Use of Sales Force/ Service Now Ticketing system• Updated Microsoft Office based on information provided from Lan Sweeper • Install Windows Operating System • Add and remove machines from Active Directory Move machines into proper Organizational Groups• Use of SCCM • Use of Beyond Trust for remote desktop support• Responsible for organizing and streamlining packaging process for equipment being shipped out to remote workers• Work with Dell Warranty support for equipment replacement• Organized and implemented a massive hardware disposal project with over 124 hard drives wiped and SN uploaded on Excel• Replace batteries, and RAM on Dell laptops

1909 Project: *Inform users via: meeting, email, and handing out notes that they need to replace non-compliant hardware *Meet with project leadership to interpret complex excel spreadsheet in order to assist co-workers with weeding out old equipment *Teach current management and employees how to order new hardwareTrain new employee on SOP for IT support and teach them advanced troubleshooting for unique problems Organizational Projects: *Cleaned up techlab of surplus Novartis Equipment and other legacy hardware *Purchased bins and other organizational tools for the tech lab *Created PC instructions for fellow team members and new starts regarding following Alphanumeric SOP for ordering laptops [Process Improvement projects] *Attend meetings to discuss current information technology trends and concerns Daily Duties: *Found creative ways to make up for global IT shortages at the plant. *Built Windows 10 and Windows 7 images via PXE boot and various BIOS set ups for Lenovo and HP*Assisted users with Microsoft Office 365 [PowerPoint, Excel, Word, Outlook, & teams]*Downloaded a variety of software using administrative credentials and Microsoft Software Center*Connected PC Peripherals [docking station, monitor, VGA, DVI, Display Port, and HDMI] for end usersTroubleshooted issues with SAP*Mapped network drives*Provided customer service in office and remotely *Provided Emergency assistance as needed*Create, resolve , or escalate a ticket via Client Information Tool for each customer interaction and assignment *Troubleshoot and escalate network issues as needed. *Teach new employees basic GSK operations: my learning, VPN, and how to use teams

AV support:• Supervised two student workers• Attended and contribute to IDS staff meetings• Taught faculty and staff about distance education hardware• Maintained work-order database• Maintained projector inventory for Metro Community College• Installed audio-visual equipment: Projectors, Smart Televisions, and other equipment• Conducted faculty and staff instruction in regards to distance education hardware and software• Improved Instructional Design Services Departments communication with Information Tech Department• Provided video recording service for guest speakers at Metro Community College• Provided Support to contractorsHelp Desk Experience• Created and Resolved work orders via landesk and heat programs by walking through steps via phone conversation or with communication with other IT workers.• Resolved AV problems over email, via meetings at the help desk, or in the classroom• Reassigned or created work orders based on descriptions given to me from the client and communicate those reassignments to the group lead after they are assigned

Metro Community College, Omaha, NETechnology Support Information Technology Service Department, March, 2015-April, 2019• Supervised two student workers• Attended and contribute to IDS staff meetings• Taught faculty and staff about distance education hardware• Maintained work-order database• Maintained projector inventory for Metro Community College• Installed audio-visual equipment: Projectors, Smart Televisions, and other equipment• Conducted faculty and staff instruction in regards to distance education hardware and software• Improved Instructional Design Services Departments communication with Information Tech Department• Provided video recording service for guest speakers at Metro Community College• Provided Support to contractorsHelp Desk Experience• Created and Resolved work orders via landesk and heat programs by walking through steps via phone conversation or with communication with other IT workers.• Resolved AV problems over email, via meetings at the help desk, or in the classroom• Reassigned or created work orders based on descriptions given to me from the client and communicate those reassignments to the group lead after they are assigned