• Accountable in a lead role to manage the performance of club operations. Facilitating an exceptional customer experience whilst achieving targets across various metrics.• Designing and undertaking regular audits on all front and back of house areas to ensure compliance with trading regulations and company standards.• Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfilment of stock and ensuring correct rotation to support waste / shrinkage targets.• Reporting on performance to senior management, across various measures including staff and customer satisfaction and operational compliance.• Designing and delivering training for all staff; updating training matrices and auditing comprehension to ensure employee performance.• Key contact for handling customer complaints. Utilising feedback to support operational improvements and re-training of staff.• Recruiting and selecting staff per headcount requirements. Organising inductions and collating right to work documents required to commence employment.

Self employed Close Protection Officer

• Accountable in a multi-faceted role with a primary responsibility to manage venue operations.• Undertaking regular staff appraisals. Setting team and individual targets and utilising the opportunity to design development plans, mitigating staff attrition in the process.• Enforcing a culture of positivity to ensure staff morale and performance. Remaining visible between front and back of house operations and leading by example at all times.• Ensuring a diligent and pro-active health and safety culture. Advocating risk assessment from all personnel in accordance with regulatory and internal policies.• Working closely with management to design and implement continuous improvement and change initiatives. Providing insight where due in support of mitigating disruption and grievances.• Utilising internal systems to complete stock orders and to update information on stock levels. Ensuring all entries made follow format and content requirements.• Undertaking end of shift reconciliations on cash and card transactions. Ensuring any discrepancies are investigated and resolved.

Insuring the safety and security of my principles, Tactical Driving when needed, route planning

Managing a team of doorman, insuring the safety and security of the customers, staff & venue.