Danny Dickson Email and Phone Number

Helped Boomtime to create a brand new internal Web Development team. We created product, culture, documentation and trust throughout the company. We worked with teams of Strategists, Engineers, Content, Marketing, Design and leadership to create websites as part of our client's broad digital marketing efforts. I was responsible for choosing the technology we'd use to build websites in WordPress, managing software updates, communicating with leadership and other departments, and coaching a small team of local web developers. I am proud to say that there are 3 more tech jobs in Albuquerque because of our efforts at Boomtime over the last two years.

Easy Agent Pro is a small company, so I wore many hats to help out their business, and their clients. At any given time, I was managing 10-15 client website projects, assisting with IDX paperwork, design questions etc. I was also able to consult directly with the owners on the product roadmap as well as the onboarding experience. My day to day consisted of managing the communication around website changes, then actually doing the work once the client and I were in agreement of the work to be done.My background in hospitality and tech support helped to manage expectations, call control, and the business needs into a solution that worked for all parties.

In this position, we designed and developed game-changing industry specific themes and templates in WordPress as well as GoDaddy's proprietary Website Builder software. We started with extensive industry research and design research to have a clear goal for the type of business we are designing and developing for. We researched individually first, then brainstormed and collaborated with other members of our team to make sure we are in agreement about the goals and challenges facing a particular industry before we started our planning process.In addition to research, we worked as a team to plan and mockup our designs before we ever touched a line of code. Having a good plan was essential to our success, as we were truly a jack of all trades. In this position we acted as UX Engineer, UX Designer and Developer, so collaborating with teammates to get art direction was key to success.We utilized, CSS, HTML, PHP and JavaScript, Photoshop, and Illustrator to build kick-ass websites for GoDaddy's clients. We used up-to-date design principles, color theory, and typography to achieve this. In addition to design and development tools, we utilized Git and GitHub for version control, JIRA for project management, Confluence for documentation, and Slack for team communication.

Designed custom user experiences, primarily for web.

Led a team of 10 Data Center Technicians in a data center environment. Our team deployed over 5,000 dedicated servers throughout my tenure here. The company leased servers and offered co-location to small and medium sized businesses. They provide a cost-effective way for these businesses to have strong hosting platforms while eliminating the need to purchase their own hardware. My main duties were scheduling and delegating and assigning work to my team from our ticketing system queue. Forecast inventory and staffing need based on historical data and new customer pipeline.I also worked closely with Asset Management department to manage stock levels and internal loss prevention. When I started, my data analysis discovered several hundred servers that were not in use, that were also not available as available to be leased. Saved the company $300,000 in new inventory purchase by developing the system to capture the unused inventory and put it back into normal circulation.In addition to my admin work, spearheaded our new product testing for both software and hardware stress testing. When we were going to carry a new model of server, I was in charge of making sure our KVM system, network systems, and software deployment systems were compatible with the new hardware. Also, did hardware stress testing to ensure hardware reliability before deployment of live customers onto new hardware. Worked directly with Engineering team to plan the expansion of our server inventory with regards to networking and making the most out of the space we had to work within our data center. Throughout my tenure, we never once missed a customer SLA, one of our main KPI points. This meant that I was doing a successful job of managing our inventory in addition to our teams scheduling duties.

Worked for a very popular, locally owned restaurant/pub in Albuquerque. Like many of the restaurants I worked in before, I established myself as a top server very quickly and started training new team members as they came in. The common denominator is simple - treat people you serve (or anybody for that matter) the way you'd want to be treated.Aside from the basic golden principal, I've always had a knack for anticipating needs in advance and planning ahead to truly provide a one of a kind experience. Great service is reading and adapting to each individual or group you are serving. Some people want a server to be very quiet and almost invisible while others require a bit more entertainment and hands-on approach. Being able to read and adjust to these varying types of guest, was key to my success.I truly believe that everyone should have to be a part of a service industry at some point in their life, as it truly helps to develop character, and appreciate people who provide a service to you.

I've always had a knack for technology, and an affinity for providing top-notch customer service. This job allowed me to flex my muscle in both areas. I worked specifically with T-Mobile's advanced product offering, troubleshooting Android, Blackberry, and iPhone (which T-Mobile didn't even carry at the time, so we helped customers to enter the proper settings into an unlocked iPhone to get it to work with T-Mobile). In addition to smartphones, I helped to troubleshoot T-Mobile's first mobile internet devices, such as laptop sticks, and personal hotspot devices. Half of the job was recognizing and catering to the different personality types of people who were calling in. The other half was discovering, diagnosing, and deploying fixes for whatever the issue was the person was calling in about. It was a perfect blend of my customer service skills and ability to think technically.I learned how to position myself as the expert by first being empathetic to the reason they were calling in and how it affected them as a human being. This off-skipped step is huge for several reasons - gaining the caller's trust, connecting on a personal level, and breaking down some of the anger that may be present when a person first called in. After asking probing questions to find out what was going on, I set clear expectations of exactly how the call was going to go. This helped to establish me as the caller's expert and advocate, giving them confidence we'd find a resolution by the time we were off of the phone. In addition to confidence, setting expectations sets a flow for the call, and helped me to respect the callers time as well as my own. Each step of the way the caller knew exactly what was happening, and why, whether that be a test we were running or some other step we were taking to resolve the issue. After resolving the issue, a good recap was helpful in reminding them what was done, and reinforce the fact that we got to a resolution.

Unlike Best Buy or Circuit City reps you see in stores, Ultimate Electronics employees worked on a commission basis. This forced us as a sales team to truly learn the products on our shelves and engage with our customers. If you didn't learn your product, you couldn't answer questions about them, and wouldn't sell them. Also, if you sold something and it got returned, your commission was taken back too, so it paid to truly consult with the customer to uncover their true need and budget. Doing this made sure you got them into something they'd find value in, and be more likely to hang onto. Working with this kind of integrity was easy for me. I treated each person I encountered the way I'd want myself or one of my family members to be treated if they went in to a store to ask for assistance. I developed quite the customer base here through referral business from happy customers. I was constantly going above and beyond to help customers with setup, additional questions, and house calls in some cases to make sure they were comfortable with their new technology purchase.