· ServiceNow Developer assigned to a robust team of ITSM technical experts with an emphasis on performance enhancements.· Skillfully completed numerous projects that included UI policies, business rules, client scripts, building catalog items, creating flows and subflows, form configurations, and notifications editing.· Created valuable customer facing dashboards by utilizing performance analytics features to generate customized automated indicators, formula indicators, and indicator sources which gave a clear picture of the service desk’s performance and automated metrics reporting.· Engaged in creative Service Portal customizations which involved customizing widgets, configuring HTML, CSS, and JavaScript code, and using the page designer feature to meet customer requirements and create an excellent end-user experience.· Managed and enhanced a customized scoped application which entailed frequent updates utilizing skills with UI builder and ServiceNow Studio.· Operated within a scrum environment which included daily stand ups, short deadline stories, and ever-changing customer requirements.· Frequently interacted with key stakeholders to ensure excellent communication and proper requirements gathering so that deadlines were met with desired specifications.

· Engaged in a 16-week ServiceNow NextGen Professionals program.· Developed a customized ServiceNow application for a business and served as Scrum Master to streamline and automate its service requests, assignments, and approval processes.· Created multiple service portals, flows in flow designer, custom widgets, scripted business rules, and script includes.· Utilized catalog, catalog items, ServiceNow studio, and record producers to create a user-friendly experience.· Trained on ITSM Implementation, Scripting in ServiceNow, Service Portal configuration, Application Development, and ServiceNow Platform Implementation.

· Championed the position of training manager planning and coordinating over 50training events, scheduling daily activities and functions, and organizational calendarmanagement.· Supervised a highly skilled team operating in support of a 44-person organization.· Facilitated conflict management and resolution and smooth communications amongthe team, operations, and higher leadership.

· Displayed meticulous accountability of an annual organizational budget and providedsubstantiating documents to facilitate any audits from the oversight agency.· All items were funded and purchased in a timely manner with zero audit failures.· Gathered and analyzed information to ensure performance requirements weresupported in a proper manner.· Corresponded with points of contact from outside organizations and often expectedto make quick on the spot decisions.

• Performed in the U.S. Army Bands and expected to reliably perform at a high level; in total, an audience of roughly 1 million people both physical and virtually were reached on over 1,100 performances.• Supported a wide range of ensembles and performed for large, diverse audiences both domestic and international and often with dignitaries in attendance such as former presidents and ambassadors.