Daniel Brykajlo Email & Phone Number

New York, New York, United States

- Developed processes to streamline and optimize the company’s efficiency- Managed all aspects of day-to-day operations, including scheduling, project planning, office operations, lead generation, logistics, account management, and customer relations- Managed and grew the company's existing customer accounts by identifying and pursuing new sales opportunities to increase revenue- Built rapport and developed relationships with key stakeholders, clients, vendors, affiliated industry leaders, and regulatory agencies- Coordinated with team members, clients, and their tenants to ensure effective communication, collaboration and education of environmental factors- Cleared Hundreds Department of Environmental Protection (DEP) HPD Code Violations- Ensured compliance with New York State Article 32/55 and IICRC S520, Federal and New York State protocols and OSHA Regulations to ensure safety of all parties involved- Developed and implemented company policies and procedures to improve quality, experience, and guarantee customer satisfaction- Conducted regular customer service evaluations to identify areas for improvement and to maintain our 5 Star Rating- Resolved customer complaints in a professional manner deescalating the situation- Improved quality of reports, invoices, and estimates to increase company’s professionalism

New York, New York, United States

- Assisted clients in choosing the best car leasing options based on their budget and day to day needs- Negotiated with multiple leasing offices and directly with auto dealerships to secure favorable leasing terms for clients- Maintained strong relationships with clients to drive repeat business and increase buy out potential- Utilized social media and strategic networking to source and engage new clients- Managed a large portfolio of clients and ensured customer satisfaction throughout the leasing process to maintain consistent back-to-back lease renewals for a growing customer base- Stayed up-to-date on market trends, vehicle models, and pricing to offer informed the best recommendations to clients based on their lifestyle, professional, and family needs- Collaborated with marketing and sales teams of various leasing offices and dealerships to compile the best options for my clients- Contributed to the growth of multiple companies as a freelance consultant by improving the sales practices and developing a professional sales structure while enhancing the clients experience- Organized drivers and transport of vehicles directly to clients home or office- Trained drivers in customer experience to ensure customer satisfaction from inquiry to delivery

Kings County, New York, United States

- Managed all aspects of the day-to-day operations of the store, including scheduling on-the-spot iPhone repairs, part inventory, logistics, and customer service- Developed and implemented company, and return policies, warranty policies, and procedures - Developed and maintained relationships with over two dozen cell phone stores providing pick-up, drop off, and on-site wholesale repairs and accessories.- Created a unique pricing structure to entice and share profits of repairs with mom and pop shops who lacked the experience and skills necessary to perform the repairs- Performed sales training sessions with in-house and our clients staff members to improve volume and quality of customers experience.- Actively sought out new businesses to expanded companies reach to increase volume of repairs- Developed relationships with advanced independent technicians to outsource motherboard, solder related repairs, and LCD Refurbishment.- Created a custom excel database to track repairs, warranty timelines, expenses, and accounts receivable- Hired and trained in-house repair technicians and sales staff- Maintained product, accessories, and parts inventory to ensure all necessary resources were available for the most requested repairs - Maintained customer satisfaction and built a 5 Star reputation across Google and Facebook- Partnered with large parts distributors to lower cost of repairs to compete in wholesale repair market- Applied Corporate practices and policy to grow the professional reputation and customer experience

Kings County, New York, United States

- Ensured each customer was greeted with-in 30 seconds of entering sales floor- Assisted customers with selecting the best wireless products and services to meet their needs- Demonstrated knowledge of AT&T Wireless products and services and provided accurate and up-to-date information- Provided a personalized solution for each customers needs based on lifestyles, daily routines, and personal information discovered while building rapport - Provided product demonstrations on emerging products such as tablets, mobile hot spots, wireless home phone service, smart watches, connected watches, car connects, premium audio, high-end accessories, etc - Educated customers on the product knowledge, expected bills, associated fees, return and warranty policies, installment plan agreements and contracts to reduce churn and returns.- Positioned and upsold accessories based on information discovered during sales process.- Provided exceptional customer service and support to ensure customer satisfaction- Exit surveyed each customer as we walked to the exit at the end of their experience- Assisted management in store operations, inventory management, audit readiness, and resolved customer complaints before escalation - Acted as the primary point of contact in the managements absence - Assisted sales team members to overcome objections and find solutions to close sales- Utilized various tools and resources to stay updated on industry trends and changes, and to promote AT&T's products and services.- Utilized OPUS and Back Office software to assist customers with resolving situations that were not a results of their in-store experience- Won numerous achievement awards for hitting metric goals and incentives driven by company initiatives2014 Quarter 2 Silver Summit Award2014 Quarter 2 Top Gun Winner

Kings County, New York, United States

- Negotiated lease deals with prospective walk-in clients- Marketed through social media to personal network of friends and professionals- Assisted clients in choosing a vehicle that matched lifestyle and needs.

Green Acres Mall, Valley Stream, Ny

Brooklyn, New York

- Reviewed applications and resumes to determine appropriate skills and experience. - Sourced, screened and conducted first round interviews of potential candidates sending them to their prospective supervisors for a second interview- Collaborated with hiring managers to identify and prioritize recruitment needs- Utilized various recruitment tools and resources, such as job boards, social media, and professional networks, to identify and attract top candidates

Green Acres Mall, Valley Stream, Ny

- Managed all aspects of day to day operations of five locations in two shopping malls from open to close- Managed multiple inventories and re-supplied handsets, accessories, and miscellaneous articles.- Managed company POS System, product pricing and IT Systems- Managed staff by interviewing, hiring, and training new employees.- Provided training and mentorship to team members to ensure quality of customer experience- Held sales meetings to review prior sales performance, current goals and incentives for the month. - Introduce any new changes, company policies, and industry developments - Hired and trained seasonal sales representatives for holiday season- Managed schedules to fit each locations needs including high volume waves, opening and closing times, and employees school and personal schedule

Brooklyn, Ny

- Administered and over-looked all sales being performed by the sales team.- Helped sales team maximize on additional services and products.- Assisted the sales team meet monthly quotas.- Motivated and trained sales representatives on ways to personalize and build rapport with new customers to generate future and repeat business.- Built business relations with neighboring establishments to expand our customer base.

Brooklyn, Ny

- In-charge of loading trucks for shipment. - Prepared and built pallets for shipment.- Creating and applying shipping labels for USPS and UPS.- Responsible for preparing and shipping overnight and two day air shipments. - Maintaining the shipping areas keeping them clean, clear, and organized.

Brooklyn, Ny

- Greet and welcome prospective customers as they enter to instantly build rapport with them.- Explain different printing and pricing options based on the customers needs. - Entered customer data, completed and submitted orders.- Contacted customers when their orders have been fulfilled.- Packaged and delivered merchandise.- Upsold products such as customized pens, business card holders, stamps, staplers, etc.- Designed flyers, business cards, menus, and, resumes.- Managed business accounts, reorders, and updates to business portfolios.- Organized marketing strategies to build reputation among local businesses to increase revenue.

Education record

Education record