Danny Catlett Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, Us

-Oversaw asset tracking and conducted comprehensive technical audits at schools, utilizing Excel to manage and analyze data. Led efforts to correct Purchase Order (PO) invoices and meticulously trace all district technology assets. These initiatives resulted in the successful recovery of $3 million in assets.-I was responsible for reviewing and updating purchase orders from 2012 to 2023.This process involved reconciling lost or untracked items, ensuring they were properly logged and accounted for. The district gained enhanced visibility into its asset inventory, and providing a more precise assessment of the district's total asset value.-overseen the removal, export, and import of new equipment, as well as the proper disposal of outdated technology, all while adhering to strict guidelines. This included collaborating with third-party vendors to create value from the disposal process, ensuring environmental-I managed and handled Tier 3 support for 270 schools, providing advanced troubleshooting and on-site assistance to ensure optimal technology performance. In addition to resolving complex technical issues directly, I also oversaw and coordinated Tier 3 support tickets.

Houston, Texas, Us

-Successfully maintained high customer retention rates by consistently delivering exceptional service and ensuring client satisfaction. My proactive approach to addressing customer needs, resolving issues promptly, and fostering strong relationships contributed to long-term loyalty and trust, which resulted in sustained business success and repeat engagements.-Achieved a perfect score of 10 out of 10 on a third-party customer audit, demonstrating exceptional performance in meeting and exceeding customer expectations. This accomplishment highlights my commitment to delivering top-quality service, attention to detail, and adherence to best practices, further reinforcing customer satisfaction and trust.

- Prepared 30+ vehicles per month for service orders, including sanding, washing, and removal of damaged parts.- Assisted with office duties, including scheduling service orders, check-ins, answering phones, and handling quote inquiries.- Provided attention to detail and empathy to ensure excellent customer service.

Houston, Tx, Us

- I created weekly comprehensive presentations utilizing data analytics from loan details. The presentation highlighted key trends, insights, and actionable recommendations based on the data, providing a clear and concise overview for senior leadership.- Collaborated with data analytics teams to gather accurate information for informed decision-making.