Senior Technical Support Engineer
Current
Nov 2022 - Present
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Danny Cheng Email & Phone Number
Senior Technical Support Engineer
at
Synology
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Technical Support Engineer
Location
Taipei City, Taiwan, Province of China
Company size
Who is Danny Cheng? Overview
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Quick answer
Danny Cheng is listed as Senior Technical Support Engineer at Synology, a with 630 employees, based in Taipei City, Taiwan, Province of China. AeroLeads shows a matched LinkedIn profile for Danny Cheng.
Danny Cheng previously worked as Technical Support Engineer at Microsoft and Technical Support Engineer at Synology. Danny Cheng holds Bachelor Of Science (B.S.), Integrated Marketing Communication from San Diego State University-California State University.
Company email context
Email format at Synology
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Synology
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Profile bio
About Danny Cheng
Danny Cheng is a Senior Technical Support Engineer at Synology. He possess expertise in event planning, management, public relations, market research, public speaking and 3 more skills. He is proficient in Spanish.
Listed skills include Event Planning, Management, Public Relations, Market Research, and 4 others.
Current workplace
Danny Cheng's current company
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Synology
6 roles
Danny Cheng work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Feb 2022 - Oct 2022
Technical Support Engineer
Jun 2018 - Feb 2022
International Sales Support Officer
- Responsible for customer support. Handled 500+ technical cases with 90% resolution rate in Zendesk by delivering key information to help engineers pinpoint and solve problems.- Implemented our communication software to enterprise account. Acted as a liaison between clients and the development team in Beijing to fulfill software requirement. Assisted client's IT department to set up software and technical support. Prepared and delivered software use cases for employee training. - Implemented marketing campaign by placing google adwords; on-site SEO optimization; Facebook content. Reached 3000 downloads/month. Produced educational videos to accelerate sales growth. - Maintained and strengthened relationship with Value Added Reseller by supporting new documentation and marketing activities.
May 2016 - Jun 2018
Digital Media Sales
- Acquired new leads by cold calling, adwords, and web; strengthened existing client relationship.- Crafted ideal digital ad solution by understanding the clients’ advertising needs, collaborate with in house team to execute.
May 2015 - Jul 2015
Social Media Intern
Table For Two
- Created Facebook and Pinterest accounts; managed social content.- Expanded Awareness by Attending local events and local restaurant display to gain exposure.
May 2013 - Sep 2013
Team & coworkers
Colleagues at Synology
Other employees you can reach at synology.com. View company contacts for 630 employees →
YC
Yi Chin Chiu
Colleague at SynologyNew Taipei City, Taiwan, Province Of China
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楊
楊佳霖
Colleague at SynologyTaiwan, Province Of China
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WW
Wang Wei Han
Colleague at SynologyTaiwan, Province Of China
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AG
Andy Gonzalez
Colleague at SynologySeattle, Washington, United States
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JL
Jola Le
Colleague at SynologyTaipei–Keelung Metropolitan Area, Taiwan, Province Of China
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RE
Rui En Tsai
Colleague at SynologyTaiwan, Province Of China
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LJ
Lee Jett
Colleague at SynologyTaiwan, Province Of China
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RC
Russell Chen
Colleague at SynologyTaipei–Keelung Metropolitan Area, Taiwan, Province Of China
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YC
Ya-Chiao Chang
Colleague at SynologyTaiwan, Province Of China
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C(
Ching-Wei (Hans) Wu
Colleague at SynologyTaiwan, Province Of China
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Yi Chin Chiu
Colleague at SynologyNew Taipei City, Taiwan, Province Of China
View →
楊
楊佳霖
Colleague at SynologyTaiwan, Province Of China
View →
WW
Wang Wei Han
Colleague at SynologyTaiwan, Province Of China
View →
AG
Andy Gonzalez
Colleague at SynologySeattle, Washington, United States
View →
JL
Jola Le
Colleague at SynologyTaipei–Keelung Metropolitan Area, Taiwan, Province Of China
View →
RE
Rui En Tsai
Colleague at SynologyTaiwan, Province Of China
View →
LJ
Lee Jett
Colleague at SynologyTaiwan, Province Of China
View →
RC
Russell Chen
Colleague at SynologyTaipei–Keelung Metropolitan Area, Taiwan, Province Of China
View →
YC
Ya-Chiao Chang
Colleague at SynologyTaiwan, Province Of China
View →
C(
Ching-Wei (Hans) Wu
Colleague at SynologyTaiwan, Province Of China
View →
1 education record
Danny Cheng education
FAQ
Frequently asked questions about Danny Cheng
Quick answers generated from the profile data available on this page.
What company does Danny Cheng work for?
Danny Cheng works for Synology.
What is Danny Cheng's role at Synology?
Danny Cheng is listed as Senior Technical Support Engineer at Synology.
Where is Danny Cheng based?
Danny Cheng is based in Taipei City, Taiwan, Province of China while working with Synology.
What companies has Danny Cheng worked for?
Danny Cheng has worked for Synology, Microsoft, Zeon Corporation, Hiiir Inc, and Table For Two.
Who are Danny Cheng's colleagues at Synology?
Danny Cheng's colleagues at Synology include Yi Chin Chiu, 楊佳霖, Wang Wei Han, Andy Gonzalez, and Jola Le.
How can I contact Danny Cheng?
You can use AeroLeads to view verified contact signals for Danny Cheng at Synology, including work email, phone, and LinkedIn data when available.
What schools did Danny Cheng attend?
Danny Cheng holds Bachelor Of Science (B.S.), Integrated Marketing Communication from San Diego State University-California State University.
What skills is Danny Cheng known for?
Danny Cheng is listed with skills including Event Planning, Management, Public Relations, Market Research, Public Speaking, Digital Marketing, Integrated Marketing, and Customer Service.
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