Danny Dastur Email & Phone Number

Toronto, Canada Area

• Lead a team of 30 strong motivated individuals with a focused approach on maximizing customer satisfaction, streamline procedures and improve bottom-line profitability• Strategically leveraged and capitalized on resources to process a record high volume of applications in 2020 and over $50 million in settled premiums • Identify and analyze bottlenecks in strategic, core and support processes and implement new and improved procedures and policies to streamline processes and improve productivity• Develop objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality

• Ensure a strong foundation for consistent and quality client experience through training of new employees on New Business processes and procedures, and organizing webinars with business partners• Support the team manage business needs through review and analysis of life insurance applications while prioritizing customer excellence, quality, and meeting service level agreement

• Communicate verbal and written information as appropriate to those with a need to know, ensuring information is clear, accurate and compliant with all legal, privacy, confidentiality, and company standards• Support the organization’s objectives and the New Business Team’s key priorities, while assisting team members to ensure that all objectives are met• Review policies to determine appropriate levels of coverage and assist with Underwriting decisions

• Foster client and company relationship building through consistent and effective communication• Implement business processes to streamline daily operations and increase efficiency

Markham, On

• Consistently recognized for providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions• Constantly adapt to changing customer and/or company needs, and work in conjunction with management to determine best practices to resolve service issues and mitigate complaints