• Developed document management software that enhanced network monitoring andsearchability of PDFs, resulting in $10k savings in annual software licensing and $210kin yearly labor costs.• Worked with Attorneys and Assistants to gather and document requirements for filemanipulation software• Designed, Developed, and Deployed desktop application to allow firm members toOCR scanned PDFs to convert them to searchable PDFs and convert images oremails into searchable PDFs

Custom CRM/FSM System: Developed a comprehensive Customer RelationshipManagement and Field Service Management system for a small business, facilitatingcustomer enrollment, employee management, service route creation, and thetracking of payment and service history. The platform also enables admins toefficiently manage employees• Implemented the backend using Python and Flask, with SQLite database to manageand track clients, service history, and payment records• Designed a relational database to store and organize critical business data, ensuringefficient access and management• Built interactive front-end features using JavaScript, including service route creationand client filtering capabilities• Reduced annual software expenses by $1,500 through the development of thiscustom CRM/FSM solution

Analyzed and optimized operations and design process, saving ring makers an hour daily andachieving total annual savings of $35k across the team, with $5k saved per ring maker• Achieved a 200% increase in weekly production (2019-2022) by developing and implanting acomprehensive training program for new team members• Boosted annual revenue by $120k by reducing lead times from production to delivery and loweringthe rate of return and refund requests• Interviewed, onboarded, and mentored new team members, ensuring smooth integration and skilldevelopment