For over 15 years, I have worked in a multitude of arenas, troubleshooting creative, technical, and interpersonal problems, with the constant goal of facilitating a transformational customer experience. As a leader in the cannabis space, I provide a full spectrum of creative, emotional, and technical support. From touring bands to tech startups, from Fortune 500 companies to Hollywood, and now cannabis - I have seen it all, with a smile.Over 15 years in Customer ServiceOver 10 years providing IT Support and troubleshootingOver 10 years coaching and mentoring employees2.5 years in Cannabis RetailSkilled operational point personEmotional point personExtremely calm under pressureThoughtful leader with a strong focus on employee moraleProven track record for talent acquisition, mentorship, employee retention and successCareer Highlights:2007: iPhone launch, Apple Store Cambridgeside2008: Creative at Apple Store The Grove in Los Angeles, CA (flagship). Taught one-to-one courses. Authored in-store workshops and training materials.2012: Touring road crew, Childish Gambino Camp Tour. Backline/Playback tech during shows, rehearsals and soundcheck.2014: Launch of Dubspot Los Angeles, an outpost of an NYC electronic music and DJ school. Taught courses and helped establish classroom operating procedures.2015: Nova Rockafeller Canadian Tour opening for All Time Low. Drums/Playback/Musical Director.2016: IT and Desktop Support at The Walt Disney Company2018: A/V Support at Hulu Corporate2019: Background Actor at Central Casting. Sag-eligible.2022: Helped launch recreational cannabis sales in Phillipsburg, New Jersey. Promoted to Floor Manager at the highest-volume cannabis retail location in the state, and the #1 performing store for TerrAscend in North America.2023: Promoted to Assistant General Manager at The Apothecarium in Maplewood, New Jersey. Created and implemented SOPs for dispensary operations. Acquired and developed talent for sales, inventory, and leadership teams.2024: The Apothecarium voted 2024 Weedmaps Best Mid-Sized retailer in New Jersey
Listed skills include Music Production, Audio Engineering, Sound Design, Music, and 32 others.