• Provided support during their Epic clinical go-live to physicians and nurses in a Medical Surgical unit. • Assisted physicians on how to document using SmartTools. • Documented any end-user questions, system issues, or other topics related to training delivery. • Assisted physicians on reviewing, writing and adding notes, using note writer, reviewing vital sins, medication reconciliation, pre-op consult, and post-operation admittance. • Trained nurses on how to chart and obtain information. • Assisted physicians and nurses with order entry, order sets, preference lists, and how to release held orders. • Providing elbow support for Epicare (ClinDoc) Implementation during go-live.

• Provided support during their Epic clinical go-live to physicians, nurses, and techs in a Cardiovascular and Invasive Radiology unit. • Assisted physicians on how to document using SmartTools. • Documented any end-user questions, system issues, or other topics related to training delivery. • Assisted physicians on reviewing, writing and adding notes, using note writer, reviewing vital sins, medication reconciliation, pre-op consult, and post-operation admittance. • Trained nurses on how to chart and obtain information. • Assisted physicians and nurses with order entry, order sets, preference lists, and how to release held orders. • Providing elbow support for Cupid, OpTime, and Radiant implementation during go-live.

• Worked in EpicCare Ambulatory division• Assisted end-users with Ambulatory issues• Escalated issues to the command center using issue tickets• Provided 1-on-1 education and support for end users that were finding it difficult to adapt to the system.• Educated and assisted the physicians/nurses on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartsets during go-live.• Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care and therapy plan information.• Assisted the scheduler to navigate through their work flow• Assisted the front desk clerk to register new, old and anonymous patient.• Assisted the clinician on how to instruct and register patient for my chart.

• Lead a team of 20+ Front of House staff to produce $9M in annual revenue.• Coordinate private corporate dinners; crafting a custom menu and provide high end concierge.• Maintain professionalism and flexibility during high stress and time sensitive situations.• Build relationships with business and corporate leaders to create ongoing partnerships.• Extensive wine, beer, and cocktail knowledge. Finding pairings for guests to fulfill their needs with dinner.• Maintain proper fine dining experience, delivering items, fulfilling customer needs, offering desserts anddrinks, removing courses, replenishing utensils, refilling glasses.• Direct customers to their tables, present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to cooks.• Coach and train team members on service standards and ensure that all team members are maintaining standards and continuing to elevate experience for guests.

• Manage and drive an average $3.6M annual sales volume for retail stores in Arizona.• Increased sales volume and customer transactions in stores by $100k in annual growth from yearprior with an increase of 5% in customer transactions.• Nurture relationships with multiple law enforcement agencies, fire departments, veteransorganization, and military units for regularly hosted events.• Coordinate events in store, via social media, and off-site to drive customer engagement and brandawareness.

• Provide high level of customer service, train staff to perform quality customer service. • Execute store operations during scheduled shifts. Organizes opening and closing duties as assigned.• Provide clear, specific, timely and respectful coaching and feedback to associates on shift to ensure operational excellence.• Anticipate customer and store needs and respond as needed.• Follow Black Rifle Coffee operational policies and procedures.• Keep an open line of communication to the General Manager.• Follow health, safety and sanitation guidelines for all products.• Provide quality beverages and food products consistently for all customers.• Supervise the Retail Associates.• Responsible for scheduling and covering breaks and meals of floor staff.

PayGround makes paying and tracking bills online painless. No more juggling numerous accounts with various providers, making payments by mail or paying by phone. Our web-based system lets you use one login to access multiple profiles and providers for your entire family.PayGround is here to help medical providers, small businesses and business professionals provide a better bill pay experience. On-board patients/customers, create invoices, receive payments, and see billing analytics all in one, convenient place.see less

TEKsystems is the nation's leading technology staffing and services company. Combining a proven track record of superior performance, a quality- focused approach to service delivery, and the highest-caliber technical professionals in the market, TEKsystems helps our clients successfully plan, build, and run their critical technology initiatives.With more than 25 years of experience, we annually deploy 70,000 technical professionals from 90 locations throughout North America, Europe, and Asia. Our capabilities include IT and communications staff augmentation and direct placement services; managed, project-based, and outsourced applications and infrastructure services; education services; and comprehensive workforce management solutions.

• Complete full customer consultation and establish rapport in order to identify the products that best meet customer needs.• Communicate clearly and with empathy, ensuring the best possible explanations to customers and answering all of their questions.• Achieve daily and monthly sales goals, as well as contributing towards team sales goals.• Guide customers through their first steps in the online world, identifying from our great product rangethe solutions that will help them grow their business, or reviewing growth opportunities forestablished businesses.• Communicate with confidence, understanding and conviction, aiming to build rapport and sellcompany products and services that satisfy known customer needs.• Develop and maintain a comprehensive and current understanding of products, services, prices andpromotions, as a basis for identifying customer value and potential sales.• Work productively to maintain exceptional call/data quality standards, in line with individual targets.• Inspire customers and colleagues with a positive “can do” approach.

• Assist and guide new store openings/relocations within my district and area.• Assisted with the relocation of 3 stores and 3 new store openings.• Arizona Armed Forces Network Community Outreach Director.• District peak drive-thru performance lead. Support and guide Store Manager’s in decreasing drive-thrutimes.• Coach and mentor other Store Manager’s on store operations and provide feedback to grow theirbusiness. Including drive-thru operation, food sales growth, roles and routines, and overall storeperformance.• Communicate plans/approach with team effectively and transparently.• Elevate the Starbucks Experience by observing interactions, provide feedback and coaching toreinforce/redirect.• Model and coach the behaviors that create the Starbucks Experience for partners and customers.• Identify barriers for creating the Starbucks Experience and actively work to remove them.• Set partners up for success by scheduling training time to minimize disruption to the customerexperience.

• Trained new team members on company standards, procedures, and delivering great customer service.• Maintained proper dining experience, delivered items, fulfilled customer needs, offered desserts anddrinks, removed courses, replenished utensils, refilled glasses.• Directed customers to their tables, presented menus, suggested dishes, assisted in drink selection,informed customers about food preparation details, communicated specific customer needs to cooks.

• Lead a fire team of 5 soldiers on training missions and live fire drills• Perform as a member of a fire team as a machine gunner during drills and combat• Aid in the mobilization of vehicles, troops and weaponry• Assist in reconnaissance missions• Process prisoners of war and captured documents• Use, maintain, and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.)• Conduct air assault missions via UH-60 Blackhawk Helicopters

• Use sales techniques and establish rapport with potential enlistees to generate new enlistments.• Created marketing plans for various campaigns, to include social media, NASCAR, AMA motorsports, MaxPreps sports, FLW fishing, and other national campaigns being sponsored at the stateslevel.• Support recruiters to prospect qualified applicants for lead generation.• Coached, mentored, and led 5 soldiers to accomplish the mission.• Coordinated and performed recruiting events for mass lead generation and brand awareness.• Events ranged from promotional booths to much larger displays that included Rockwall’s, MobileRecruiting Offices, Video Game Trailers, Branded Vehicles, and/or inflatables.• Researched and ordered various promotional items for applicants, centers of influence, and VIP’s.• Created and placed various print media (banners/flyers/posters) in newspapers, magazines, schools,and businesses.• Balanced and maintained annual budget of up to $600,000 while allocating funds as per GovernmentFiscal Law.