• Successfully architected and led on-budget and on-time implementations of over 20 ServiceNow projects for federal clients.• Collaborated with cross-functional teams, including UX teams, to execute user-optimized, responsive websites and applications.• Ensured technical approaches and code quality met high standards and communicated these standards to the team.• Consistently provided mentorship and feedback to developers and functional resources within projects, identifying strengths and opportunities.• Created policies of complete transparency using team channels, reducing tribal knowledge and facilitating onboarding and knowledge transfer on multiple projects.• Took an active role in contract/LOE review to ensure strong assumptions and risks. Clarity in the original contract later enabled the addition of extra work through contract modifications.• Regularly navigated obstacles such as Stakeholders introducing high LOE items weeks before the application by reorganizing delivery schedule, shifting priorities and resulting in contract modifications.

• Architect and implement over 30 ServiceNow Service Portal and CMS solutions for federal and private sector clients.• Collaborate with a team of designers to execute and code user-optimized, responsive websites and applications.• Implement client-requested updates to live WordPress and flat HTML websites.• Incorporate productivity workflow tools such as gulp to create well-tested sites with optimized, responsive images.• Convert PSDs into responsive and dynamic HTML/CSS/JavaScript; implement in various environments including ServiceNow CMS and Service Portal.• Create user optimized sites on the ServiceNow platform.• Identify bugs in live HTML, CSS and JavaScript code within websites and ServiceNow instances and applications and implement custom solutions.

• Increased annual store sales from $5.1 to $5.9M over 3 years through compelling and proactive merchandise placement, customer-focused service behavior, client outreach and staff talent development.• Analyzed product sales data for trends and losses as to maximize real estate and react to underperformers and sell-through.• Efficiently executed markdowns, replenishment, visual updates and rollout of new product by creating clear and timely plans, maximizing the abilities of my selected team and quickly adapting to unforeseen issues.• Executed 3 successful new store openings as part of a team of merchants and logistics partners.

• Generated a year over year sales margin increase despite economic climate, 13% greater than average store performance.• Executed data-driven solutions through product placement, product marketing, visual displays and sales team management. • Hired, trained, coached and developed 50 person team comprised of assistant supervisors, sales, stock and visual associates.

• Implemented solutions for medical device companies in the FDA marketing approval process.• Provided client research support through database creation and aggregating scientific, industry and regulatory information.• Prepared briefs for both senior staff and clients of pertinent scientific data and regulatory history.